Now There’s an IDEA – Customer Experience...
On December 20th, President Trump signed into law the 21st Century Integrated Digital Experience Act, otherwise known as the IDEA Act. The bill, spearheaded by Rep. Ro Khanna, is aimed...
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I’m about 100 days into my role as President & CEO of Medallia and this milestone just happens to coincide with CX Day, giving me yet another reason to celebrate.
I joined Medallia because customer experience changes business outcomes and when you think about it, it’s how the best companies compete. At Medallia, we are proud and humbled to help businesses win through CX.
While it’s true: CX Day is every day for us at Medallia, we took the opportunity to have a little fun with one of our customers to honor the occasion. See our surprise for JOANN. All around the world, too, we’re hosting happy hours with our customers and toasting to great CX achievements and an exciting future together. We hope you’re able to break away from the day-to-day to recognize your colleagues, peers, and team for being Experience Champions.
Thank you to our customers and partners for your commitment to CX, for challenging us and partnering on incredible innovations that make a difference. I’m excited to be on this journey with you and look forward to the next 100 days and beyond.
Happy CX Day,