Customer Experience Management: The Proof is in...
If you ask a company executive if customer experience (CX) matters to them, they will most likely say yes. But how do you get them to invest in and commit...
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Everyone has a love story or two. What’s yours?
That moment you fell so hard that it was tough to remember life before. That experience that began a lifelong relationship that becomes a part of who you are.
Just as with people, it can happen with brands. But how in the world can we feel actual human emotion for a company?!
Chances are, these brands are a lot like the people we fall in love with — they create unique experiences that make life easier, that delight us, and that make us feel valued. In other words, these organizations are masters of great customer experience. Or great CX.
And we’d like to send them a big hug.
Share Part 1 and 2 of the video on social media — and your own love stories — using hashtag #GreatCX