Years back, we thought it would be a great idea to gather some of the Medallia community’s brightest minds — from our clients and our own team — to share customer experience best practices under one roof.
Suffices to say it was a hit. For all 30 people there.
If you watch the video above, you’ll see that our annual gathering of customer experience leaders has grown… a lot. As more of the world’s leading brands have joined the Medallia community and we’ve further deepened our own expertise, it only made sense to make sure that those new perspectives and that all that unique knowledge was represented.
We now call the event Experience, and this year’s, which recently wrapped up in Scottsdale, was the biggest and most memorable one yet. Worlds away from our humble beginnings, we had 563 attendees from 174 companies — and a packed 3-day schedule of keynotes, industry breakouts, topic sessions, workshops, and, of course, some fun. Highlights included:
- A discussion about the role of courage in delivering great customer experiences from Harvard Business School Professor Frances Frei
- A fireside chat between the father of NPS, Fred Reichheld, and Medallia’s President and co-founder, Amy Pressman
- A Johnny Cash sing-along during the Verizon keynote
- A provocative discussion on employee engagement by customer experience transformist, Bruce Temkin
- The Mai Tai’s Tommy Bahama served while their VP of Retail gave the closing keynote on the company’s radical, customer-centric transformation
That’s just the tip of the iceberg. And what’s always most inspiring about Experience is stepping back and watching leaders from the world’s top brands engage around their own experiences — testing assumptions, swapping strategies, and seeking solutions to some of their most pressing challenges. It’s what made our first conference so successful years ago, and just one piece of what makes Experience an increasingly invaluable date on the calendar of any customer-centric professional or company.
If you didn’t make it to Experience 2015, don’t worry. We’ll be continuing the conversations started there with you in the coming year. And, believe it or not, we’ll be announcing our dates for Experience 2016 soon — so stay tuned. It wouldn’t be the same without you.