5 Experience Predictions for Retail in 2019
In the retail industry, one that’s known for its ability to continually reinvent itself and find new ways to connect with consumers, the huge shift in consumer behavior from physical...
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What do you call it when you bring together hundreds of customer champions from the world’s leading brands under one roof?
Building off of the success and learnings of Experience 2014, we are developing an agenda aimed at facilitating an unparalleled exchange of customer experience insights, best practices, and innovations. Keynotes, speaker sessions, and industry/topic breakout groups with thought leaders and Medallia experts will be carefully curated to help surface knowledge like:
Financial linkages between CX and revenue
CX improvements that drive business outcomes
The path to “Operational” CEM
And networking events and activities will be designed to help business leaders — across industries — engage on these topics, dive deeper, and share lessons from their own experience.
We’ve already confirmed keynote speakers Jeff Mango — Verizon’s VP of Customer and Business Intelligence — and Bruce Temkin, Customer Experience Transformist and Chair of the Customer Experience Professionals Association (CXPA), as well as speakers from many of our legendary brand customers. We’ll be adding more speakers and sessions to our agenda in the coming months, and you can stay up to date here: http://experience.medallia.com/agenda/.
You know best that some customer experiences are so great they feel like an oasis in a desert of bad ones. It’s therefore fitting that Experience 2015 will be set at the exquisite Fairmont Scottsdale Princess — an oasis in the Arizona desert.
With the participation of business leaders like you, Experience 2015 is poised to be the premier customer experience event of the year. So save the dates, May 6th to 8th, explore the link below, and find out how to register!
If you register before December 31st, you will also get in on the best deal ever for this event!