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October 7, 2024
Customer ExperienceDiscover strategies to improve customer journeys and drive loyalty with…
October 1, 2024
Customer ExperienceDrawing from real-world experience, here’s why predictive analytics in business…
September 24, 2024
Market ResearchMedallia Market Research has recently unveiled new and unexpected customer…
September 13, 2024
Customer ExperienceCelebrate CX Day with 17 creative ideas! From employee recognition…
September 11, 2024
Market ResearchOur experts weigh in on how market research supports customer…
September 5, 2024
Customer ExperienceWhat is customer retention — the metrics, and the benefits?…
August 15, 2024
Customer ExperienceHere’s how to choose customer experience metrics and measure the…
August 13, 2024
Customer ExperienceWhat is the difference between customer experience and customer success?…
August 8, 2024
Employee ExperienceThe experts at KPMG, Ipsos, and more share the top…
August 6, 2024
Customer ExperienceThe CX team at Meta Reality Labs share their best…
July 23, 2024
Customer ExperienceThanks to customer journey orchestration, our understanding and management of customer…
July 19, 2024
Contact CenterWhat is CSAT, and how is a CSAT score calculated?…
July 10, 2024
Market ResearchOmnichannel customer experience is critical — here’s how to improve…
June 20, 2024
Customer ExperienceWhat is a chief experience officer? Why does my business…
June 18, 2024
Customer ExperienceWhether you’re in customer service, digital, marketing, sales, or customer…
June 11, 2024
Customer ExperienceAdd these personalization examples to your playbook to improve customer…
June 5, 2024
Employee ExperienceFind out what employee activation is, how it’s the next…
June 4, 2024
Digital ExperienceNo two digital experiences are the same on websites and…
May 31, 2024
Customer ExperienceYour customers’ journeys from awareness to advocacy may be measured…
May 30, 2024
Customer ExperienceHere we explore what personalization means — for customers and…
May 20, 2024
Customer Experience2024 is the year of personalization. It’s all the rage,…
May 16, 2024
Contact CenterLearn how to create a stronger customer experience within your…
May 10, 2024
Customer ExperienceAre brands ramping up their investment in AI and CX…
April 26, 2024
Market ResearchThe top consumer trends impacting customer experience in 2024 are…
April 24, 2024
Contact CenterCustomer service is one of the most important interactions you…
April 18, 2024
Customer ExperienceHow do you know your customers aren’t having any trouble…
April 12, 2024
Customer ExperienceCustomer churn might seem straightforward enough — essentially, losing customers is…
April 3, 2024
Digital ExperienceWhen it comes to creating a personalized digital experience for your prospects…
March 27, 2024
Customer ExperienceDiscover the top CX and AI use cases, benefits, and…
March 22, 2024
Customer ExperienceWhen it comes to the customer experience, our current era…
March 20, 2024
Customer ExperienceWhat consumers think, how they behave online, and how they…
March 14, 2024
Customer ExperiencePerfecting the customer experience requires a deep knowledge of the path…
March 6, 2024
Employee ExperienceMedallia recently wrapped up Experience ‘24, where 1,500 experience leaders…
February 29, 2024
Customer ExperienceThe key to staying ahead in business is all about really understanding…
February 27, 2024
Customer ExperienceAs technology continues to blur the line between online and…
February 22, 2024
Customer ExperienceMastering the art of customer engagement requires focusing on building strong, long-lasting…
February 15, 2024
Customer ExperienceThe Medallia Experience ‘24 conference brought together the world’s leading…
February 9, 2024
Customer ExperienceThat’s a wrap! More than 1,500 experience leaders and practitioners…
February 6, 2024
Customer ExperienceEmerging AI technologies provide great opportunities to transform how companies…
January 26, 2024
Digital ExperienceIn the last decade alone, the field of customer experience (CX) management…
January 19, 2024
Customer ExperienceDelivering personalized experiences in 2024 requires the right technology and…
January 5, 2024
Customer ExperienceDoes your CX platform have what it takes to drive…
December 8, 2023
Customer ExperienceExperience is back! Here’s an overview of all the details…
November 29, 2023
Employee ExperienceDeveloping a great employee experience as part of a positive…
November 28, 2023
Medallia CultureAt Medallia, our mission is to help organizations create a…
November 22, 2023
Contact CenterCustomer service is tasked with meeting and exceeding expectations, but…
November 20, 2023
Customer ExperienceThe next phase of AI innovation will drive personalization at…
November 10, 2023
Customer ExperienceSuccessful brands leverage automation and personalization together to improve customer experiences — here’s…
November 10, 2023
Contact CenterYou know why contact center performance matters. Customer service is a…
November 3, 2023
Contact CenterWhile customer service often gets a bad rap for being…
October 27, 2023
Employee ExperienceThe most important employee experience strategies include listening to your…
October 26, 2023
Customer ExperienceFor companies across industries, personalization is no longer a nice-to-have.…
October 23, 2023
Employee ExperienceMoments that matter in the employee experience include important employee…
October 19, 2023
Customer ExperienceExplore this list of the top 25 customer experience conferences…
October 18, 2023
Contact CenterHard as it may be to calm and satisfy an…
October 13, 2023
Customer ExperienceArtificial intelligence is all the rage, but what might it…
October 5, 2023
Market ResearchHere are Medallia Market Research’s top 2023 holiday shopping predictions…
October 3, 2023
Customer ExperienceThis year, we reflect on why we love the CX…
September 16, 2023
Contact CenterWith millions employed in the field in the U.S. alone, the customer…
September 14, 2023
Contact CenterEnhance call center metrics with these best practices, including comprehensive…
September 13, 2023
Medallia CultureOur 2023 Global Impact Report outlines Medallia’s commitment to environmental,…
September 6, 2023
Contact CenterAmong today’s range of contact center technology options, these are…
September 5, 2023
Employee ExperienceLearn what a CHRO is, how it differs from a…
August 21, 2023
Market ResearchDiscover the top effects of inflation on consumer behavior in…
August 17, 2023
Employee ExperienceThe definition of employee engagement is the level of enthusiasm…
August 8, 2023
Contact CenterWhat’s the difference between a call center and a contact…
August 2, 2023
Customer ExperienceHere’s the role of AI in customer experience, the benefits…
July 27, 2023
Employee ExperienceDiscover the five best employee experience platforms and technologies for…
July 27, 2023
Customer ExperienceHere’s what you need to know about collecting B2B customer…
July 25, 2023
Customer ExperienceHere’s what you need to know about Medallia Experience Orchestration…
July 21, 2023
Customer ExperienceDiscover the power of customer experience for gaining a competitive…
July 12, 2023
Customer ExperienceBo Lykkegaard, Associate Vice President for the enterprise-software-led expertise centers…
July 7, 2023
Customer ExperienceExperience orchestration enables organizations to deliver personalized customer journeys at…
June 29, 2023
Customer ExperienceDiscover effective strategies and tips to boost survey response rates,…
June 13, 2023
Contact CenterHere are the five most common types of call centers…
June 6, 2023
Contact CenterContact center leaders, supervisors, and managers — if you want…
June 2, 2023
Employee ExperienceTransform your workplace with the best employee experience books to…
May 30, 2023
Customer ExperienceCustomer relationship management is critical for a CX strategy to…
May 23, 2023
Digital ExperienceAnywhere you contribute to the customer journey across digital channels,…
May 17, 2023
Customer ExperienceCX leaders and new practitioners alike, here are the best…
May 15, 2023
Customer ExperienceHere’s the difference between customer relationship management (CRM) and customer…
May 10, 2023
Customer ExperienceExplore the future of curbside pickup in retail. Has it…
May 5, 2023
Digital ExperienceCustomers prefer to interact with their favorite brands through digital…
April 28, 2023
Contact CenterAs a CX professional, are you driving value from conversation…
April 26, 2023
Contact CenterAs a CX professional, are you considering deploying generative artificial…
April 14, 2023
Customer ExperienceNot all CX strategies are created equal — take these…
April 12, 2023
Contact CenterConsumer expectations for customer service and the contact center are…
April 10, 2023
Customer ExperienceWhat’s the importance of customer experience? CX is all about…
April 6, 2023
Digital ExperienceA digital customer experience strategy is foundational for supporting overall…
April 4, 2023
Customer ExperienceBuilding a social listening strategy? Here’s how to accomplish it…
March 31, 2023
Contact CenterThe top customer service trends in 2023 that leaders in…
March 29, 2023
Customer ExperienceDirect and indirect signals are two types of customer feedback…
March 23, 2023
Customer ExperienceBased on research, here are six steps top-performing brands use…
March 20, 2023
Customer ExperienceWhen strategizing a CX program, it’s important to understand the…
March 13, 2023
Customer ExperienceCustomer experience and customer service are different, but connecting the…
March 10, 2023
Customer ExperienceFind out the top features to choose the best customer…
March 8, 2023
Medallia CultureWhen Medallia set DEIB goals, including three years of progressive…
February 15, 2023
Customer ExperienceWhat do customers say about your brand on review sites…
February 10, 2023
Customer ExperienceHere’s how to choose customer experience metrics and measure the…
February 6, 2023
Customer ExperienceCustomers are people, and people are passionate. So whether they’re…
January 30, 2023
Employee ExperienceThe heart of customer experience is a strong employee experience.…
January 26, 2023
Solution SpotlightTo solve issues quickly, organizations need to uncover the right…
January 24, 2023
Customer ExperienceAs new technologies emerge and gain adoption, explore new channels…
January 12, 2023
Customer ExperienceFrom established brands to disruptive startups, everyone is rethinking their…
January 10, 2023
Customer ExperienceDeciding who’s responsible for customer experience may seem obvious, but…
December 21, 2022
Customer ExperienceBreaking down silos in the workplace and creating a truly…
December 14, 2022
Customer ExperienceAs your organization aims to craft and deliver connected experiences,…
December 12, 2022
Customer ExperienceIf a business wants to improve customer experience, examining and…
December 9, 2022
Medallia CultureAt Medallia, our mission is to help organizations create a…
December 7, 2022
Contact CenterDiscover how to create connected experiences for customers using a…
November 18, 2022
Digital ExperienceFind out how Schneider Electric, the global leader in energy…
November 16, 2022
Customer ExperienceHere’s everything you need to know about what a connected…
November 14, 2022
Market ResearchWhat makes Gen Z unique from other generations? Find out…
November 9, 2022
Customer ExperiencePromoters, passives, and detractors say a lot about the experiences…
November 7, 2022
Customer ExperienceEncourage and empower your partners to sell your organization’s products…
November 2, 2022
Contact CenterHere’s what to do to prepare your contact center for…
October 31, 2022
Digital ExperienceCustomers are regularly interacting with your brand’s digital channels —…
October 26, 2022
Medallia CultureOvercoming inequality isn’t easy, but it’s also not impossible. Here…
October 24, 2022
Customer ExperienceCollecting real-time customer feedback is one of the most effective…
October 21, 2022
Employee ExperienceTurn your employee experience (EX) program’s focus to your people…
October 19, 2022
Market ResearchInflation continues to make an impact on buying decisions —…
October 17, 2022
Solution SpotlightEmpower employees to focus on the parts of their job…
October 14, 2022
Contact CenterCustomer service is pivotal to brand loyalty — here are…
October 12, 2022
Customer ExperienceFind out what personalized customer experiences are, why top brands…
October 6, 2022
Customer ExperienceDana Macek, a former CX and EX leader at Ford…
October 4, 2022
Customer ExperienceBecoming customer-led is what all brands should strive for —…
September 29, 2022
Customer ExperienceDiscover the four customer experience organizational structures that exist today,…
September 28, 2022
Customer ExperienceEXP Now will deliver high-quality and engaging video content to…
September 22, 2022
Customer ExperienceHere’s how customer experience (CX) and employee experience (EX) teams…
September 20, 2022
Employee ExperienceEager to improve employee listening to be more continuous but…
September 12, 2022
Employee ExperienceLaunch an employee experience program to engage with and motivate…
September 8, 2022
Contact CenterKeep up with customer expectations by using live chat experiences…
September 6, 2022
Customer ExperiencePrepare for Dreamforce 2022 with a guide that covers what…
August 31, 2022
Employee ExperienceSolving problems for customers, unlocking opportunities for innovation, bridging communication…
August 29, 2022
Market ResearchThe latest consumer behavior trends, according to new market research…
August 26, 2022
Market ResearchExternal forces are disrupting the customer experience in the automotive…
August 25, 2022
Employee ExperienceExperts reveal the challenges companies face when they don’t listen…
August 22, 2022
Contact CenterAs the contact center faces the challenges of increasing workloads,…
August 17, 2022
Customer ExperienceExecutives rarely discuss customer experience and employee experience in the…
August 15, 2022
Contact CenterHere’s what is contributing to higher contact center turnover rates,…
August 10, 2022
Contact CenterFor a strong customer experience, contact centers need to adopt…
August 8, 2022
Contact CenterIn a tight labor market, it’s difficult for contact centers…
August 3, 2022
Customer ExperienceEconomic uncertainty is unpredictable. Here’s what CX leaders should do…
August 2, 2022
Digital ExperienceAre your digital channels meeting customer expectations? Medallia’s Digital Experience…
July 26, 2022
Customer ExperienceHere’s what CX and EX leaders do in order to…
July 21, 2022
Employee ExperienceDiscover the top benefits of employee experience, including reducing employee…
July 19, 2022
Digital ExperienceIdentifying and responding to a digital experience after it occurs…
July 15, 2022
Customer ExperienceLooking for a text analytics solution? Here’s what needs to…
July 13, 2022
Market ResearchNew customer loyalty research reveals how to gain loyal customers,…
June 28, 2022
Contact CenterContact center leaders must prioritize culture in order to motivate…
June 23, 2022
Customer ExperienceDan Brousseau, Solutions Principal at Medallia, shares his views on…
June 21, 2022
Digital ExperienceIn this interview, digital experience expert Devon Upton shares how…
June 17, 2022
Medallia CultureMarta Kin, Medallia VP of International Marketing, shares her perspective…
June 15, 2022
Customer ExperienceHere’s why a successful customer experience program needs customer feedback…
June 14, 2022
Digital ExperienceLearn what a digital maturity model (DMM) is, why it’s…
June 10, 2022
Customer ExperienceHere’s how to create a successful customer experience program and…
June 9, 2022
Customer ExperiencePowersports and recreational industry expert Jodi Searl, Vice President of…
June 2, 2022
Customer ExperienceHospitality industry expert Geoff Ryskamp breaks down customer experience differentiators…
May 24, 2022
Customer ExperienceNew research from the Medallia Institute reveals how to improve…
May 18, 2022
Employee ExperienceIf you’re wondering why so many people are quitting their…
May 12, 2022
Customer ExperienceThe retail, restaurant, and grocery industries look noticeably different from…
May 5, 2022
Employee ExperienceIn this Q&A discussion, the former Chief of People and…
April 28, 2022
Customer ExperienceAnnette Franz, CCXP explains the customer satisfaction metrics that earn…
April 26, 2022
Customer ExperienceIn this Q&A with Toni Land, Head of Clinical Healthcare…
April 22, 2022
Medallia CultureAs the world faces numerous geopolitical issues, there is no…
April 20, 2022
Contact CenterHere’s how to increase engagement to drive contact center agent…
April 18, 2022
Customer ExperienceNet promoter score (NPS) is a powerful tool for gathering…
April 14, 2022
Customer ExperienceCustomer experience programs aren’t just for the world of retail, hospitality,…
April 12, 2022
Digital ExperienceAs more digital experience strategies incorporate a journey-based approach, it’s…
April 7, 2022
Customer ExperienceCustomer loyalty can make or break business success in the…
April 5, 2022
Customer ExperienceHere’s how Medallia has innovated and iterated to build the…
April 1, 2022
Contact CenterIn the United States, the digital divide limits the accessibility…
March 30, 2022
Medallia CultureAt Medallia, Women’s History Month is a continuous journey. It’s…
March 30, 2022
Contact CenterAgent engagement is one of the biggest drivers of improving customer service and reducing…
March 24, 2022
Customer ExperienceIndustry experts weigh in on how to address top customer…
March 17, 2022
Customer ExperienceDiscover real-world advice for building a customer experience team structure…
March 16, 2022
Employee ExperienceEvery organization faces unique challenges with employee engagement. Companies committed…
March 10, 2022
Customer ExperienceAll businesses have opportunities for improvement — they simply need…
March 9, 2022
Customer ExperienceRegardless of the type of business you’re running, or even…
March 7, 2022
Customer ExperienceBy far the biggest asset to any business is, and…
March 3, 2022
Digital ExperienceThere’s an almost never-ending list of factors that impacts a…
March 2, 2022
Contact CenterCustomers know what they want and need, so the inability…
March 1, 2022
Customer ExperienceHow does the customer experience impact the company? Customer experience…
February 28, 2022
Employee ExperienceLearn more about what EX, HR, and People Analytics experts…
February 18, 2022
Contact CenterAgents are the heart of your contact center. Investing contact…
February 15, 2022
Contact CenterIt’s no secret that call centers have high turnover. In…
February 15, 2022
Customer ExperienceAn in-depth Q&A with Fred Reichheld, best-selling author, loyalty thought leader,…
February 9, 2022
Employee ExperienceHow employees are treated, the workplace environment, and an organization’s…
February 8, 2022
Employee ExperienceJust 20% of employees strongly believe that their performance is…
February 7, 2022
Employee ExperienceYour employees are the biggest asset in any organization. To…
February 4, 2022
Medallia CultureHere at Medallia we often hear “bring your whole self…
January 26, 2022
Employee ExperienceHaving worked with many organizations of all sizes across industries,…
January 19, 2022
Digital ExperienceAs more customers spend time on websites and apps, the…
January 18, 2022
Customer ExperienceMedallia was named a Leader for the second straight year…
January 12, 2022
Customer ExperienceIf you want to reach and engage customers today, you’ll…
January 12, 2022
Employee ExperienceIn 2022, many companies are looking to hire at pre-pandemic…
January 6, 2022
Contact CenterAs a response to staffing shortages and increasing customer demands,…
January 4, 2022
Contact CenterCustomer service coaching refers to the practice of ongoing communication between…
January 3, 2022
Customer ExperienceWhen customers are ecstatic or disappointed by interactions and a brand’s customer experience…
December 20, 2021
Customer ExperienceCustomer feedback is arguably the most important piece of data…
December 16, 2021
Customer ExperienceCustomer experience is now an executive order in the United…
December 16, 2021
Customer ExperienceTrying to keep up with demand? Customer experience (CX) automation is the…
December 10, 2021
Medallia CultureWe often are told, create the space we want to…
December 9, 2021
Contact CenterHow is the future of contact centers taking shape? Here…
December 7, 2021
Customer ExperienceTake a look at online reviews of your business. Both…
December 7, 2021
Customer ExperienceWe explore what Customer Data Platforms are, their benefits and…
December 3, 2021
Customer ExperienceOnline reviews can be a business’ best friend or worst…
November 23, 2021
Customer ExperienceFinally, you did it: your brand is sending and receiving text…
November 23, 2021
Customer ExperienceWith customer buying journeys evolving rapidly, it's now more important…
November 22, 2021
Customer ExperienceBrian Powers, the chief experience officer at Likewize, shares his…
November 19, 2021
Medallia CultureTransitioning from military service to civilian life is a significant…
November 16, 2021
Customer ExperienceYou’ve made your decision: you need to use a business text…
November 11, 2021
Digital ExperienceWhat are your industry’s digital experience benchmarks? How do they…
November 5, 2021
Customer ExperienceTwo-way, real-time communication with a business text messaging service gets your…
November 4, 2021
Contact CenterLeading customers in times of uncertainty means businesses must recognize…
November 2, 2021
Customer ExperienceCommunication with your customers can take place over several channels,…
October 28, 2021
Medallia CultureFor the second year in a row Medallia will be…
October 26, 2021
Employee ExperienceStruggling to hang onto your best people during this tight…
October 19, 2021
Customer ExperienceUsing these eight NPS® survey best practices helped one B2B…
October 19, 2021
Contact CenterFast-growing companies with ambitious customer service goals and limited resources…
October 12, 2021
Contact CenterHaving strategies in place to be able to effectively manage…
October 4, 2021
Customer ExperienceOf course we know that “customer experience” is important —…
September 30, 2021
Contact CenterWhen designed effectively, call center quality monitoring scorecards can bring…
September 21, 2021
Employee ExperienceIn a conversation with Visier’s Ian Cook, Medallia Solution Principal…
September 16, 2021
Employee ExperienceEvery single day, employees run into obstacles that get in…
September 7, 2021
Digital ExperienceSession replay tools, a part of digital experience analytics, let…
August 30, 2021
Digital ExperienceMillions of customers visiting a website or app can translate…
August 24, 2021
Contact Center64% of consumers say they would stop doing business with…
August 12, 2021
Customer ExperienceEach year we’re excited to bring together some of the…
July 1, 2021
Contact CenterFirst Call Resolution (FCR) is the most important metric your contact…
June 28, 2021
Customer ExperienceBacked by research, here’s how to create a customer engagement…
June 21, 2021
Customer ExperienceThe secret to Sam’s Club’s rapid innovation success? Access to…
June 8, 2021
Contact CenterWhen you’re looking for a job, it’s who and what…
June 8, 2021
Employee ExperienceOf all the employee experience lessons shared at Experience 21,…
May 11, 2021
Digital ExperienceIf you’re not tracking online customer behavior on websites and…
April 27, 2021
Employee ExperienceEffective employee experience programs can set your entire company up…
April 20, 2021
Contact CenterSurveys offer a powerful way to conduct voice of the customer…
April 12, 2021
Customer ExperienceA seamless omnichannel experience can deliver fast, frictionless and human…
April 6, 2021
Customer ExperienceThe Forrester Real-Time Interaction Management Wave 2022 was recently released, and…
April 1, 2021
Customer ExperienceEmployee and customer experience are intrinsically linked, so why isn’t…
March 29, 2021
Customer ExperienceLeading indicators in healthcare tell you if you are likely…
March 26, 2021
Customer ExperienceAt Medallia Experience 21, Medallia CEO Leslie Stretch, top global…
March 11, 2021
Customer ExperienceBest Western’s strategy to engage in the moment has allowed…
February 18, 2021
Employee ExperienceEmployee experience expert Melissa Arronte shares her top tips on…
February 12, 2021
Digital ExperienceThere are more than 1.74 billion websites worldwide striving for users’ attention…
February 11, 2021
Employee ExperienceYour employees’ insights are key to building diversity and inclusion…
February 9, 2021
Customer ExperienceGathering real-time customer feedback via surveys has helped State Farm®…
February 5, 2021
Medallia CultureThis Black History Month we sat down with Nkechi Deanna…
February 1, 2021
Contact CenterThe effects of the pandemic on the hospitality industry are…
January 28, 2021
Digital ExperienceAt the enterprise level, the success of your mobile app…
January 12, 2021
Customer ExperienceShifting focus from auto dealer incentives and survey scores to…
January 8, 2021
Customer ExperienceTo be named a leader in the first ever Gartner Magic Quadrant for…
December 18, 2020
Medallia CultureNikki Amberstone shares her passion for workplace services and how…
December 17, 2020
Digital ExperienceMobile apps start and end with the user. The difference…
November 24, 2020
Customer ExperienceWith VA trust scores continuing to rise, the agency has…
November 19, 2020
Customer ExperienceFidelity International’s new voice of client programme has helped lead…
November 13, 2020
Market ResearchCutting-edge, integrated technology is allowing us to extract more insights…
October 22, 2020
Contact CenterIt pays to invest in employee engagement. After all, companies…
September 24, 2020
Employee ExperienceRegardless of your industry, the workplace has transformed for the foreseeable future.…
September 22, 2020
Digital ExperienceThe global telecommunications industry is booming, even amid COVID-19. Some…
September 10, 2020
Medallia CultureSuicide is one of the most challenging and heartbreaking issues…
September 8, 2020
Customer ExperiencePfizer CentreOne, a global contract development and manufacturing organization (CDMO)…
August 28, 2020
Digital ExperienceYour website navigation is the backbone of your website. The…
August 18, 2020
Contact CenterCustomer feedback is the verbal or written communication from your…
July 15, 2020
Customer ExperienceWhile it may have once been empty platitude, businesses are…
July 14, 2020
Digital ExperienceWhile product quality and cost all play important roles, your…
July 9, 2020
Customer ExperienceFrom its humble beginning as the world’s first convenience store,…
July 7, 2020
Digital ExperienceUser experience (UX) plays a vital role in a company’s…
May 13, 2020
Customer ExperienceMedallia Product highlights from Experience ‘20 Virtual Summit I’m excited…
April 29, 2020
Employee ExperienceI have been reading every article I can find regarding…
April 27, 2020
Customer ExperienceDigital orders and off-premise dining were trending long before shelter-in-place…
March 31, 2020
Customer ExperienceMore than ever government agencies need a real-time capability to…
March 27, 2020
Employee ExperienceHow the world has changed in just a few weeks! I…
March 11, 2020
Customer ExperienceHealthcare is one of the most challenging things to deal…
January 14, 2020
Customer ExperienceAs another holiday shopping season fades into their rearview mirrors,…
November 25, 2019
Customer ExperienceAs a solutions expert for healthcare at Medallia, I get…
November 11, 2019
Customer ExperienceCX strategies designed to maximize customer value have led to…
March 26, 2019
Customer ExperienceHello there. Today we’re excited to share a new chapter…
March 11, 2019
Contact CenterBirchbox is a retailer that delivers personalized monthly boxes of makeup,…
January 29, 2019
Digital ExperienceCompared to the average retail bank, investment banks have a…
August 20, 2018
Medallia CultureWe’re delighted to welcome Leslie Stretch, our new CEO, to…
August 14, 2017
Medallia CultureIt’s time for your technical interview!Here at Medallia, we know…
August 3, 2017
UncategorizedToday we are excited to announce that Medallia is planting…
May 16, 2017
Uncategorized63% of people view quick issue resolution as the most…
May 1, 2017
UncategorizedAt Medallia, we help create companies that are loved by…
April 3, 2017
UncategorizedUrban Outfitters leverages Medallia to help the entire business stay…
April 3, 2017
UncategorizedMedallia is honored to have been named a winner in…
March 28, 2017
UncategorizedI had taken on many names by the time I…
February 8, 2017
UncategorizedAs the writer and futurist Alvin Toffler once said, “Our…
October 6, 2015
Customer ExperienceThis article was originally featured by Arizona State University’s Center for…
December 16, 2014
Customer ExperienceWhich role in your organization has the biggest impact on…
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