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Jan 08, 2020
Customer Experience

Top 10 Must-Attend Customer Experience Conferences for 2020

Customer Experience management is the new goldmine for companies looking to transform their businesses. Today’s new norm is about

Wendi Wang

Wendi Wang

Dec 04, 2019
Customer Experience

Gap: 5 Steps to Creating Brand Promoters Through Great CX with Me

Dreamforce Session 2019  – Katie Lechner and Aaron Dizack It was a pretty packed room at Dreamforce where Katie Lechner and

Medallia

Medallia

Dec 02, 2019
Customer Experience

FACE Act Could Lead to Significant Improvements in Government CX

To say that government underperforms in terms of CX is to state the obvious. Complaints about lines at the DMV, frustration when d

Medallia

Audrey Vaughn

Nov 25, 2019
Customer Experience

Atrium Health – Reinventing Service Recovery

As a solutions expert for healthcare at Medallia, I get to talk with customers in the industry on a daily basis. Here are my persp

Julie Keller

Julie Keller

Nov 14, 2019
Customer Experience

How the VA is Using Customer Feedback to Support Veteran’s Mental

Originally posted by the U.S. Department of Veterans Affairs 45,390 American adults died from suicide in 2017, including 6,139 U.S

Tim Hudak

Tim Hudak

Nov 11, 2019
Customer Experience

Balancing the Human and Digital Customer Experience

CX strategies designed to maximize customer value have led to significant spending on digital transformation initiatives over the

John Abraham

John Abraham

Nov 11, 2019
Medallia Culture

Channeling Our Gratitude with Medallia’s Global Week of Giving

This week is a special time at Medallia. It’s our employee-led Global Week of Giving (GWG), when all around the world, Medallians

Heather Jin

Heather Jin

Blog Earning Patient Loyalty Hero-100
Nov 06, 2019
Customer Experience

Earning Patient Loyalty through Exceptional CX

Patients are flooded with new options for where they seek care and to whom they refer their friends. Competition is literally on e

Kelsey Hussey RN, MSN

Kelsey Hussey RN, MSN

Blog B2B NPS Hero
Nov 05, 2019
Customer Experience

How to Effectively Use NPS® in B2B to Reduce Churn

For Business-to-Business (B2B) companies, meeting customer expectations – let alone exceeding them – is a tall order.

Medallia

Shannon McKay

Oct 30, 2019
Employee Experience

The Role of Technology in Employee Engagement

Aristotle is thought to have been the first person to mention the wisdom of the crowds. But he had no idea the power that future t

Rob Wilmot

Rob Wilmot

Oct 18, 2019
Customer Experience

How to be a CX Champion and Lead Change

The inner loop is composed of business actions taken in response to feedback from individual customers. In this blog, we will expl

Evangeline Kotsos

Evangeline Kotsos