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CX Day 2020: The Year Customer Engagement Took Off
Oct 06, 2020
Customer Experience

CX Day 2020: The Year Customer Engagement Took Off

The first Tuesday of every October marks CX Day and this year we recognize a business world whose operations were turned upside do

Jimmy Duan

Jimmy Duan

Creating a Culture of Diversity and Inclusion: Chris shares his experience
Oct 05, 2020
Medallia Culture

Creating a Culture of Diversity and Inclusion: Chris shares his e

For our first Medallia Life Spotlight, we sat down with new Medallian, Christopher Randolph (he/him/his), our Global Diversity, In

Medallia Life

Medallia Life

A Conversation with Medallia’s New VP of Employee Experience
Sep 24, 2020
Employee Experience

A Conversation with Medallia’s New VP of Employee Experience

Regardless of your industry, the workplace has transformed for the foreseeable future. While I would argue that an employee experi

Valerie Beaudett

Valerie Beaudett

Turning Retail Disruption into a Competitive Advantage
Sep 24, 2020
Customer Experience

Turning Retail Disruption into a Competitive Advantage

All aspects of retail are being disrupted today. The industry is seeing dramatic gains or losses across channels and, ultimately,

Russell Haswell

Russell Haswell

Holiday Shopping 2020 Predictions From 7 Customer Experience Experts
Sep 23, 2020
Customer Experience

Holiday Shopping 2020 Predictions From 7 Customer Experience Expe

Although Amazon has yet to announce its rescheduled Amazon Prime Day, it confirmed it would come sometime in the fourth quarter of

Hillary Newport

Hillary Newport

Medallia and ServiceNow Work Together to Power Seamless Customer Service
Sep 16, 2020
Customer Experience

Medallia and ServiceNow Work Together to Power Seamless Customer

Every business today is competing in a new era of consumerism where even the most digitally resistant companies have accelerated t

Sunita Khatri

Sunita Khatri

Today’s Workforce Requires a Different Approach to Experience
Sep 15, 2020
Employee Experience

Today’s Workforce Requires a Different Approach to Experience

Despite significant investment in employee engagement programs, many organizations continue to see flat engagement scores. There i

Melissa Arronte

Melissa Arronte

Raising Awareness for Suicide Prevention
Sep 10, 2020
Medallia Culture

Raising Awareness for Suicide Prevention

Suicide is one of the most challenging and heartbreaking issues facing our country today, and as a Veteran, one especially close t

Lee Becker

Lee Becker

3 Reasons Why You May Be Disconnected From Your Employees
Sep 09, 2020
Employee Experience

3 Reasons Why You May Be Disconnected From Your Employees

Employee expectations were rapidly changing before the pandemic. The top three priorities — according to employers surveyed by pro

Sunita Khatri

Sunita Khatri

Pfizer CentreOne Partners with Medallia to Help Drive Customer Experience
Sep 08, 2020
Customer Experience

Pfizer CentreOne Partners with Medallia to Help Drive Customer Ex

Pfizer CentreOne, a global contract development and manufacturing organization (CDMO) embedded within Pfizer and a leading supplie

Jonathan Shafer

Jonathan Shafer

OMB Update Makes Customer Experience Mission Critical for Federal Government
Aug 28, 2020
Customer Experience

OMB Update Makes Customer Experience Mission Critical for Federal

Earlier this month, the Office of Management and Budget (OMB) released its annual budget guidance for all federal agencies and mad

Audrey Vaughn

Audrey Vaughn

Future-Proofing Digital Strategies: JCPenney's Race Against Consumer Expectations
Aug 27, 2020
Customer Experience

Future-Proofing Digital Strategies: JCPenney’s Race Against

JCPenney is a brand that emotes nostalgia. Our stores have been hubs for families to buy back-to-school essentials, new vacation c

Andy Ma

Andy Ma