Learn how partnering with us can transform your business — for both customers and employees.
See results from brands like yours
Optimize your program spend
Explore all features and benefits
Get support for crucial operations
Impact the world beyond your own
Follow our AI experience innovations
Access approved, localized expertise
Explore how experiences come together in one powerful platform.
Collect every signal for more meaningful data
Run complex, global programs with self-service
Close the loop and drive action quickly
Uncover essential insights from every interaction
Easily share data across systems and teams
Expand your program with flexible pricing
Keep your business data safe and compliant
End-to-end customer experience management and orchestration
Employee listening and activation solutions
Improve agent engagement and optimize service quality
Expert research strategy, design, analytics, and deliverables
Get guidance from leading experience professionals across a variety of mediums.
Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to learn.
Our team is ready to support you with knowledge, help, and new enhancements.
Medallia’s On-Demand Streaming Network
Watch Now
Improve the world beyond your own
Tracking & measurement to improve customer loyalty
Capture & scoring for digital journeys
Individualized customer journeys at scale
AI-driven two-way messaging
Candidate to exit experience feedback
Real-time feedback tied to stakeholder action
Fast problem-solving through crowdsourcing
Automated insights from every conversation
Frontline-specific coaching
QM and assurance optimization
Virtual hold and scheduling technology
Pre-built surveys for quick insights
Competitive insights for retail & restaurants
Online focus groups and panel studies
In-house experts for customized research
Whether a tenured Medallia pro or a burgeoning advocate, there's plenty to learn.
Discover the top CX and AI use cases, benefits, and best practices, according to the latest research and top CX practitioners from leading brands
That’s a wrap! More than 1,500 experience leaders and practitioners joined Medallia at the Wynn Las Vegas this week to discuss the
Emerging AI technologies provide great opportunities to transform how companies can deliver customer and employee experiences, but
When it comes to the customer experience, our current era is defined by one thing above all else: Endless choice. Consumers are in
What consumers think, how they behave online, and how they make shopping decisions are constantly evolving. That’s especially true
Perfecting the customer experience requires a deep knowledge of the path your customers take, from their first interaction with an
Medallia recently wrapped up Experience ‘24, where 1,500 experience leaders and professionals gathered in Las Vegas to discuss the
The key to staying ahead in business is all about really understanding how your customers feel. Not just how you assume they feel.
As technology continues to blur the line between online and offline interactions, omnichannel marketing aims to enhance consumer e
How to Master the Art of Customer Engagement Mastering the art of customer engagement requires focusing on building strong, long-l
The Medallia Experience ‘24 conference brought together the world’s leading voices in the experience industry, who shared advice f
In the last decade alone, the field of customer experience (CX) management has undergone a revolutionary transformation. The integ
Delivering personalized experiences in 2024 requires the right technology and data along with human oversight and transparency.
Does your CX platform have what it takes to drive results for your brand? Our experts weigh in on what’s in and what’s out for cus
Experience is back! Here’s an overview of all the details you need to know about what will take place at our biggest and most insp