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Speech Analytics and the New Age of Contact Centers
Jun 29, 2020
Customer Experience

Speech Analytics and the New Age of Contact Centers

As organizations start to look over the horizon from COVID-19, we realize that most businesses have just been forced through the e

Rachel Lane

Rachel Lane

Celebrating Pride 2020 at Medallia
Jun 26, 2020
Medallia Culture

Celebrating Pride 2020 at Medallia

In many ways, Pride 2020 is unlike any other Pride in recent history. With Pride events all around the world being canceled becaus

Zach Christensen-Mohammed

Zach Christensen-Mohammed

Digital Transformation: Revitalizing the Physician-Pharma Connection
Jun 26, 2020
Customer Experience

Digital Transformation: Revitalizing the Physician-Pharma Connect

A 2014 survey of 3,000 U.S. physicians revealed that about 40% of doctors never see — or even contact — a pharmaceutical sales rep

Jonathan Shafer

Jonathan Shafer

Expanding Access to Care with a New Telehealth Experience by Medallia
Jun 24, 2020
Product Experience

Expanding Access to Care with a New Telehealth Experience by Meda

With the world gone digital and fears about the pandemic abound, there has been a massive movement to telehealth — and it’s here t

Sheri Kahn

Sheri Kahn

IBM’s Focus on The Customer Experience with Purpose, Agility, and Empathy
Jun 22, 2020
Customer Experience

IBM’s Focus on The Customer Experience with Purpose, Agility, and

Leslie Stretch, Medallia CEO, and Michelle Peluso, Chief Marketing Officer of IBM @ Experience ’20 Michelle Peluso, Chief Marketin

Medallia

Medallia

The “Primary Purpose” of Business Is the Customer
Jun 17, 2020
Customer Experience

The “Primary Purpose” of Business Is the Customer

An interview with Fred Reichheld, creator of the Net Promoter System Elizabeth Carducci, SVP, Solutions Principal at Medallia Meda

Medallia

Medallia

Bridging Gaps Between Employers and Employees with Josh Bersin
Jun 16, 2020
Employee Experience

Two-Way Communication- Bridging Gaps Between Employers and Employ

Melissa Arronte, Ph.D., Solution Principal, Employee Experience at Medallia and Josh Bersin, HR Industry Analyst and Founder, Bers

Melissa Arronte

Melissa Arronte

5 Reasons Why Curbside Pickup is Here to Stay
Jun 15, 2020
Customer Experience

5 Reasons Why Curbside Pickup is Here to Stay

With 77% of consumers saying they will be more cautious about cleanliness, health and safety in the post-pandemic era, according t

Hillary Newport

Hillary Newport

A Message from Medallia’s CEO: Confronting Inequality Takes More Than Words
Jun 09, 2020
Medallia Culture

A Message from Medallia’s CEO: Confronting Inequality Takes More

This is an email Ishared with Medallians outlining our commitments to addressing racial injustice. Dear Medallians,  We know that

Leslie Stretch

Leslie Stretch

Nurses - The Brains, Faces and Hearts of Healthcare
Jun 03, 2020
Employee Experience

Nurses – The Brains, Faces and Hearts of Healthcare

Nurses are always important, but now, they are more important than ever. Nursing is our nation’s largest healthcare occupation, wi

Julie Keller

Julie Keller

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Jun 02, 2020
Medallia Culture

There is no better time to confront inequality than now

Medallia is here to support our employees and customers at this time, who, as we emerge from this pandemic, are now struggling in

Leslie Stretch

Leslie Stretch

State Farm®: Founded on the Principle of Being Customer-Centered
May 27, 2020
Customer Experience

State Farm®: Founded on the Principle of Being Customer-Centered

Medallia CEO, Leslie Stretch and Jon Farney, CFO of State Farm® The Medallia Experience ‘20 Summit was a fantastic event, filled w

Valerie Beaudett

Valerie Beaudett

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