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Dec 04, 2019
Customer Experience

Gap: 5 Steps to Creating Brand Promoters Through Great CX with Me

Dreamforce Session 2019  – Katie Lechner and Aaron Dizack It was a pretty packed room at Dreamforce where Katie Lechner and

Medallia

Medallia

Nov 11, 2019
Customer Experience

Balancing the Human and Digital Customer Experience

CX strategies designed to maximize customer value have led to significant spending on digital transformation initiatives over the

John Abraham

John Abraham

Nov 11, 2019
Medallia Culture

Channeling Our Gratitude with Medallia’s Global Week of Giving

This week is a special time at Medallia. It’s our employee-led Global Week of Giving (GWG), when all around the world, Medallians

Heather Jin

Heather Jin

Blog Earning Patient Loyalty Hero-100
Nov 06, 2019
Customer Experience

Earning Patient Loyalty through Exceptional CX

Patients are flooded with new options for where they seek care and to whom they refer their friends. Competition is literally on e

Kelsey Hussey RN, MSN

Kelsey Hussey RN, MSN

Blog B2B NPS Hero
Nov 05, 2019
Customer Experience

How to Effectively Use NPS® in B2B to Reduce Churn

For Business-to-Business (B2B) companies, meeting customer expectations – let alone exceeding them – is a tall order.

Medallia

Shannon McKay

Oct 30, 2019
Employee Experience

The Role of Technology in Employee Engagement

Aristotle is thought to have been the first person to mention the wisdom of the crowds. But he had no idea the power that future t

Rob Wilmot

Rob Wilmot

Oct 18, 2019
Customer Experience

How to be a CX Champion and Lead Change

The inner loop is composed of business actions taken in response to feedback from individual customers. In this blog, we will expl

Evangeline Kotsos

Evangeline Kotsos

Oct 17, 2019
Customer Experience

3 Steps for the Energy Industry to Pivot to the Experience Econom

Source: Pink Petro/Fred Agho There’s an undeniable shift in energy among today’s corporations. CEOs everywhere are beginning to re

Katie Mehnert

Katie Mehnert

Oct 16, 2019
Employee Experience

Want to Build a Customer-Centric Culture? Make It Personal. (Part

When your manager asks, “Would it be OK if I share some feedback?”, it rarely leads to a comfortable conversation – even if

John Abraham

John Abraham

Oct 15, 2019
Employee Experience

EX and CX – Better Together

The Intersection of Employee and Customer Experience  I just read Stacia Garr’s research on the 4 Levers of Employee Experience an

Melissa Arronte

Melissa Arronte

Oct 14, 2019
Employee Experience

HR’s Role in Building a Culture of Employee Engagement That Speed

A note to HR Leaders as Medallia kicks off at Workday Rising Today’s great business transformations come from having a higher purp

Rob Wilmot

Rob Wilmot