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An Employee Pulse Now? Why Always On is Always Best.
Mar 27, 2020
Employee Experience

An Employee Pulse Now? Why Always On is Always Best.

How the world has changed in just a few weeks!  I was in another country just 10 days ago. That flight home seems like a trip from

Melissa Arronte

Melissa Arronte

Modifying Experience Programs During COVID-19: Q&A
Mar 26, 2020
Customer Experience

Top Questions and Answers from Medallia Experts on COVID-19

On Tuesday, March 24, Medallia hosted a Webinar focused on helping our customers navigate their CX and EX programs during challeng

Medallia

Medallia

Modifying Experience Programs During COVID-19: Part 2
Mar 26, 2020
Customer Experience

Tips on How to Stay Connected to Customers and Employees During C

As discussed in Part I of the “Modifying Customer & Employee Experience Programs During COVID-19” webinar summary now is not t

Medallia

Medallia

Crowdsourcing Ideas for New Managers at the Watermark Conference 2020
Mar 13, 2020
Customer Experience

Crowdsourcing Ideas for New Managers at the Watermark Conference

At Medallia, we believe that the best ideas are generated when everyone has a voice, and today that’s easier than ever with digita

Lauren Jackman

Lauren Jackman

6 Ways to Humanize Messaging Tools in the Hotel Industry
Feb 26, 2020
Customer Experience

6 Ways to Humanize Messaging Tools in the Hotel Industry

Good customer service is key to any business’s success. But nowhere is a happy customer more important than in the hospitali

Geoffrey Ryskamp

Geoffrey Ryskamp

Enhance CAHPS Feedback With Real-Time Capabilities
Feb 10, 2020
Customer Experience

3 Reasons Healthcare Providers Should Enhance CAHPS Feedback With

Many providers will confirm that they got into medicine to connect with, and help patients. A strong patient-provider relationship

Julie Keller

Julie Keller

Positive Return Experience In Retail
Feb 05, 2020
Customer Experience

3 Steps to Developing a Positive Return Experience In Retail

A 3-Step Guide to Using Customer Journeys to create a Positive Return Experience in Retail Build Loyalty Through Your Returns Proc

Erica James

Erica James

Medallia: FedRAMP Certification
Feb 03, 2020
Customer Experience

Medallia Achieves FedRAMP Certification

The Federal Government interacts with nearly the entire American public every year and often during critical times in their lives.

Medallia

Brian Michael

The Future of Customer Experience in 2020
Jan 28, 2020
Customer Experience

Trends Shaping The Future of Customer Experience in 2020

The great experience-builder Walt Disney said, “Times and conditions change so rapidly that we must keep our aim constantly focuse

Rachel Lane

Rachel Lane

Medallia: Corporate Equality Index
Jan 21, 2020
Medallia Culture

Medallia Earns a 100% in the Corporate Equality Index for Third C

Medallia is proud to announce that we received a perfect score of 100 on the Corporate Equality Index (CEI) again this year. The C

Medallia

Medallia

Medallia: Social Rival Intelligence
Jan 14, 2020
Customer Experience

Social Rival Intelligence: Getting a Grip on Your Closest Competi

Today, people have a network of social channels at their fingertips, making it easy for them to spread the word about their best a

Vache Moroyan

Vache Moroyan