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Medallia Achieves FedRAMP Certification
Feb 03, 2020
Customer Experience

Medallia Achieves FedRAMP Certification

The Federal Government interacts with nearly the entire American public every year and often during critical times in their lives.

Medallia

Brian Michael

CEI Blog Hero
Jan 21, 2020
Medallia Culture

Medallia Earns a 100% in the Corporate Equality Index for Third C

Medallia is proud to announce that we received a perfect score of 100 on the Corporate Equality Index (CEI) again this year. The C

Medallia

Medallia

Social Rival Intelligence: Getting a Grip on Your Closest Competitors
Jan 14, 2020
Customer Experience

Social Rival Intelligence: Getting a Grip on Your Closest Competi

Today, people have a network of social channels at their fingertips, making it easy for them to spread the word about their best a

Vache Moroyan

Vache Moroyan

Retail Predictions for 2020 and Beyond
Jan 14, 2020
Customer Experience

Retail Predictions for 2020 and Beyond

Few decades in history have brought more change to retail shopping than the last 10 years. A few years ago, many feared the retail

Russell Haswell

Russell Haswell

Beating Post-Holiday Customer Fatigue: It’s Time to Get Personal
Jan 14, 2020
Customer Experience

Beating Post-Holiday Customer Fatigue: It’s Time to Get Personal

As another holiday shopping season fades into their rearview mirrors, successful retailers recognize how crucial it is to maintain

Zack Hamilton

Zack Hamilton

Top 10 Must-Attend Customer Experience Conferences for 2020
Jan 08, 2020
Customer Experience

Top 10 Must-Attend Customer Experience Conferences for 2020

Customer Experience management is the new goldmine for companies looking to transform their businesses. Today’s new norm is about

Wendi Wang

Wendi Wang

Gap: 5 Steps to Creating Brand Promoters Through Great CX with Medallia
Dec 04, 2019
Customer Experience

Gap: 5 Steps to Creating Brand Promoters Through Great CX with Me

Dreamforce Session 2019  – Katie Lechner and Aaron Dizack It was a pretty packed room at Dreamforce where Katie Lechner and

Medallia

Medallia

FACE Act Could Lead to Significant Improvements in Government CX
Dec 02, 2019
Customer Experience

FACE Act Could Lead to Significant Improvements in Government CX

To say that government underperforms in terms of CX is to state the obvious. Complaints about lines at the DMV, frustration when d

Medallia

Audrey Vaughn

Atrium Health - Reinventing Service Recovery
Nov 25, 2019
Customer Experience

Atrium Health – Reinventing Service Recovery

As a solutions expert for healthcare at Medallia, I get to talk with customers in the industry on a daily basis. Here are my persp

Julie Keller

Julie Keller

How the VA is Using Customer Feedback to Support Veteran’s Mental Health
Nov 14, 2019
Customer Experience

How the VA is Using Customer Feedback to Support Veteran’s Mental

Originally posted by the U.S. Department of Veterans Affairs 45,390 American adults died from suicide in 2017, including 6,139 U.S

Tim Hudak

Tim Hudak

Balancing the Human and Digital Customer Experience
Nov 11, 2019
Customer Experience

Balancing the Human and Digital Customer Experience

CX strategies designed to maximize customer value have led to significant spending on digital transformation initiatives over the

John Abraham

John Abraham