Customer Experience Management: The Proof is in...
If you ask a company executive if customer experience (CX) matters to them, they will most likely say yes. But how do you get them to invest in and commit...
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Experience ‘18 is the most influential CX event of the year. Here are the top 5 reasons why it’s an event you shouldn’t miss:
1. Stellar Speakers
Our lineup of keynote speakers is guaranteed to supercharge your time in Long Beach. Avinash Kaushik, Digital Marketing Evangelist at Google, is an expert in leveraging digital platforms and data to help you out-innovate your competitors. Tiffani Bova, Global Customer Innovation and Growth Evangelist at Salesforce, is known for her cutting-edge analysis and skill at inventing bold strategies for growth and customer success.
And that’s not all. You’ll also hear from leaders from Sam’s Club, TD Bank, Bank of America, and more. See the full list of speakers here.
2. Immersive Tracks
With sessions from iconic brands like Target, Forrester, ADP, IBM, and more, it’s not going to be easy to narrow down your schedule. To help you navigate, we’ve divided our breakouts into four core business-related tracks to help you navigate. Bring your teams, divide and conquer the sessions, and soak in as much CX learning as possible.
Demonstrating CX Impact: Explore CX case studies that center on how brands have approached the financial linkage between CX and their bottom line.
Driving Culture & Accountability: Hear success stories of building a customer-centric culture based on shared values, leadership, and behaviors that inspire accountability for CX improvement efforts.
Inspiring CX Innovation: Learn how to navigate the changing customer experience landscape through innovation, by better understanding the practice of customer experience management, and the scope of business impact it can drive.
Evolving CX Programs: Transform your own CX programs by hearing examples from brands that have explored new ways of improving their best practices, such as capturing data from new feedback sources, integrating data systems, and using feedback to drive personalization. See full agenda here: Experience.medallia.com
3. World Class Networking
Imagine your daily team stand-up, digging into customer feedback data, and planning how you’re going to drive exceptional experiences for your customers. Now, imagine that with hundreds of the world’s brightest CX brains, all eager to tackle the same challenges as you. At Experience ‘18, interact with the brands that you envy all in one place. Trust us, there will be no shortage of opportunities to network and connect.
4. Turn CX Talk into Action
A ticket to Experience ‘18 is not only the best opportunity to talk with, and learn from your peers – it’s a deeper dive into making CX work specifically for you and your organization. As part of your registration, you’ll have a chance to meet with Medallia’s own product, partner, and industry experts in private 1:1 sessions that allow you to dig into the obstacles you’re facing, and establish a game plan moving forward. Hone your craft and come away with the tools to take your brand’s CX practice to the next level in 2018.
5. Experience Our Newest Products, Right at Your Fingertips
Get a first look at what’s to come as you experience our products and solutions up close. Stop by our Experience Showcase for the unveiling of enhancements to our platform, and a chance to talk to experts to hear first-hand how we’re building tools to make your CX game strong.
With so much great content all in one place, you’ll be submersed in a two-day experience like no other, and will walk away with the training, tools, and inspiration to not only transform your CX programs, but your entire business. Join us!