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Blog

Speech Analytics

Contact Center Metrics: Here's What Your Customers Are Telling You
Nov 23, 2020
Customer Experience

Contact Center Metrics: Here’s What Your Customers Are Telling You

Contact Center Metrics: Here’s What Your Customers Are Telling You

Analyze every call and not only improve contact center metrics, but increase operational efficiency, customer satisfaction and the overall customer experience. Contact centers offer a wealth of insights, but the problem is most companies struggle to analyze and uncover important metrics and learnings from voice of the customer data. In

Analyze every call and not only improve contact center metrics, but increase operational efficiency, customer satisfaction and the overall customer experience. Contact centers offer a wealth of insights, but the problem is most companies struggle to analyze and uncover important metrics and learnings from voice of the customer data. In

Speech Analytics and the New Age of Contact Centers
Jun 29, 2020
Customer Experience

Speech Analytics for Contact Centers: The Future is Here

Speech Analytics for Contact Centers: The Future is Here

As organizations start to look over the horizon from COVID-19, we realize that most businesses have just been forced through the eye of a storm. In the world of the contact center that old normal took six decades to create, we’ve seen momentous change that was forced upon us.  Before

As organizations start to look over the horizon from COVID-19, we realize that most businesses have just been forced through the eye of a storm. In the world of the contact center that old normal took six decades to create, we’ve seen momentous change that was forced upon us.  Before