What do we mean when we refer to contact centers, anyway? Here’s the ultimate contact center glossary to help guide you. In the U.S. alone, millions of contact center employees are working on the front lines, serving as the voice of brands across channels, fielding customer inquiries and concerns via
What do we mean when we refer to contact centers, anyway? Here’s the ultimate contact center glossary to help guide you. In the U.S. alone, millions of contact center employees are working on the front lines, serving as the voice of brands across channels, fielding customer inquiries and concerns via