Request a Demo

icon search icon search
icon search
Solutions

Jumpstart and supercharge your experience programs with apps, components, and integrations

MEDALLIA XCHANGE

Out-of-the box industry solutions deployed in days

MEDALLIA GO
Roles
Industries
 
Institute

Thought leadership, education and events from Medallia.

LEARN MORE

Your source for the latest CX research, insights and resources.

Company

Creating a culture that values every person and every experience.

OUR VALUES
MEDALLIA EXPERIENCE CLOUD

Turn signals into action with the #1 Experience Platform

LEARN MORE All Products
CORE PLATFORM
EXPERIENCES
MASTERCAST SERIES

Learn from the experience masters in a self guided format.

LEARN MORE
EVENTS & WEBINARS
RESOURCES
Request a Demo

Blog

Retail

Medallia: Customer Experience
Dec 04, 2019
Customer Experience

Gap: 5 Steps to Creating Brand Promoters Through Great CX with Medallia

Gap: 5 Steps to Creating Brand Promoters Through Great CX with Medallia

Dreamforce Session 2019  – Katie Lechner and Aaron Dizack It was a pretty packed room at Dreamforce where Katie Lechner and Aaron Dizack from Gap shared their 5 steps to customer experience success on stage. Not only did we hear about how Katie’s passion for sailing and Aaron’s passion for

Dreamforce Session 2019  – Katie Lechner and Aaron Dizack It was a pretty packed room at Dreamforce where Katie Lechner and Aaron Dizack from Gap shared their 5 steps to customer experience success on stage. Not only did we hear about how Katie’s passion for sailing and Aaron’s passion for

Medallia: Retail Customer Experience
May 14, 2019
Employee Experience

How to Improve Retail Customer Experience by Engaging Employees, and Answers to Other Burning Questions

How to Improve Retail Customer Experience by Engaging Employees, and Answers to Other Burning Questions

Russ Haswell, Solution Principal at Medallia, and Erica James, Senior Manager of Professional Services, recently joined forces on a Retail TouchPoints Webinar illustrating how enhanced employee engagement builds customer success. When employees are engaged in making a customer’s experience better, and feel supported to do so, retailers reap the rewards.

Russ Haswell, Solution Principal at Medallia, and Erica James, Senior Manager of Professional Services, recently joined forces on a Retail TouchPoints Webinar illustrating how enhanced employee engagement builds customer success. When employees are engaged in making a customer’s experience better, and feel supported to do so, retailers reap the rewards.

Medallia: Experience Predictions for Retail in 2019
Mar 25, 2019
Customer Experience

5 Experience Predictions for Retail in 2019

5 Experience Predictions for Retail in 2019

In the retail industry, one that’s known for its ability to continually reinvent itself and find new ways to connect with consumers, the huge shift in consumer behavior from physical brick to smartphone click is predicted to accelerate in 2019. What is the path to better days? Retailers are realizing

In the retail industry, one that’s known for its ability to continually reinvent itself and find new ways to connect with consumers, the huge shift in consumer behavior from physical brick to smartphone click is predicted to accelerate in 2019. What is the path to better days? Retailers are realizing