NPS

The great experience-builder Walt Disney said, “Times and conditions change so rapidly that we must keep our aim constantly focused on the future.” In a nutshell, that’s our philosophy on building customer experience (CX). To keep up with customers, you need to tackle today’s pain points—but that’s not enough. CX

The great experience-builder Walt Disney said, “Times and conditions change so rapidly that we must keep our aim constantly focused on the future.” In a nutshell, that’s our philosophy on building customer experience (CX). To keep up with customers, you need to tackle today’s pain points—but that’s not enough. CX

For Business-to-Business (B2B) companies, meeting customer expectations – let alone exceeding them – is a tall order. Like their consumer counterparts, B2B customers want high-quality products and services; efficient customer service; easily digestible online information; and troubleshooting help on demand – all available through their preferred channels. Yet most B2B

For Business-to-Business (B2B) companies, meeting customer expectations – let alone exceeding them – is a tall order. Like their consumer counterparts, B2B customers want high-quality products and services; efficient customer service; easily digestible online information; and troubleshooting help on demand – all available through their preferred channels. Yet most B2B

Who doesn’t want to make better decisions, take better actions and drive better experiences? You can’t if you’re only running on NPS® scores from the 20% of customers who respond. You really need the full picture. Through data analytics and machine learning the NPS of the other 80% can be

Who doesn’t want to make better decisions, take better actions and drive better experiences? You can’t if you’re only running on NPS® scores from the 20% of customers who respond. You really need the full picture. Through data analytics and machine learning the NPS of the other 80% can be

Medallia partnered with CX Network to host a live webinar featuring an interview with the creator of the Net Promoter® system, Fred Reichheld and Medallia’s director of professional services, Matthew Churchill. In this blog post, we’ll take a look at some of the top costly CX failures and how to

Medallia partnered with CX Network to host a live webinar featuring an interview with the creator of the Net Promoter® system, Fred Reichheld and Medallia’s director of professional services, Matthew Churchill. In this blog post, we’ll take a look at some of the top costly CX failures and how to