Medallia LivingLens

The rules of customer experience (CX) have changed dramatically in the last year as a result of the global pandemic. The things that mattered most to consumers are significantly different than they were back in early 2020, and businesses that cannot continue to meet customer expectations will inevitably become obsolete

The rules of customer experience (CX) have changed dramatically in the last year as a result of the global pandemic. The things that mattered most to consumers are significantly different than they were back in early 2020, and businesses that cannot continue to meet customer expectations will inevitably become obsolete

Do you currently work for an organization that is a global entity? Has your organization become somewhat of a household name in its market sector? Has your organization seen massive expansion in the last decade from relatively meager beginnings? If you’re fortunate enough to have answered ‘yes’ to one or

Do you currently work for an organization that is a global entity? Has your organization become somewhat of a household name in its market sector? Has your organization seen massive expansion in the last decade from relatively meager beginnings? If you’re fortunate enough to have answered ‘yes’ to one or

Cutting-edge, integrated technology is allowing us to extract more insights than ever before, helping to drive innovation and growth. Video tools in particular have become increasingly popular as a means for enacting research automation. Given recent events, technologies used to help businesses work remotely are dominating the market. Zoom, for

Cutting-edge, integrated technology is allowing us to extract more insights than ever before, helping to drive innovation and growth. Video tools in particular have become increasingly popular as a means for enacting research automation. Given recent events, technologies used to help businesses work remotely are dominating the market. Zoom, for

All researchers have had to adapt to new ways of working this year. One of the biggest changes they’ve had to make is how they’ve gone about gathering audience insight – with virtually all researchers having to conduct focus groups and in-depth interviews via various technologies, such as video conferencing

All researchers have had to adapt to new ways of working this year. One of the biggest changes they’ve had to make is how they’ve gone about gathering audience insight – with virtually all researchers having to conduct focus groups and in-depth interviews via various technologies, such as video conferencing

Times have changed dramatically in the last several months as a result of the global COVID-19 pandemic. Like never before, all of us have been forced to adapt to the so-called ‘new normal’ in our personal and professional lives. Although many organizations are struggling to keep their head above uncharted

Times have changed dramatically in the last several months as a result of the global COVID-19 pandemic. Like never before, all of us have been forced to adapt to the so-called ‘new normal’ in our personal and professional lives. Although many organizations are struggling to keep their head above uncharted

At Quirk’s Brooklyn 2019, our very own Matt Marontate took to the stage with Sally Udayakumar from Just Worldwide, to share how video is delivering richer insight and greater impact in healthcare research. Just Worldwide specialize in healthcare research of rare diseases, both sourcing the participants and carrying out the research and

At Quirk’s Brooklyn 2019, our very own Matt Marontate took to the stage with Sally Udayakumar from Just Worldwide, to share how video is delivering richer insight and greater impact in healthcare research. Just Worldwide specialize in healthcare research of rare diseases, both sourcing the participants and carrying out the research and