Medallia Customers

Brian Powers, the chief experience officer at Likewize, shares his process and criteria for selecting the best customer feedback platform. There’s no shortage of solutions today to help you obtain customer feedback, from very basic survey tools to sophisticated customer feedback management platforms. But with so many options, how do

Brian Powers, the chief experience officer at Likewize, shares his process and criteria for selecting the best customer feedback platform. There’s no shortage of solutions today to help you obtain customer feedback, from very basic survey tools to sophisticated customer feedback management platforms. But with so many options, how do

Using these eight NPS® survey best practices helped one B2B tech brand double their customer feedback response rates and in turn reduce call volume and improve NPS.  Brian Powers, CXO of Likewize, the tech protection and support company, (formerly Brightstar) knows that customer feedback is a gift. As the head

Using these eight NPS® survey best practices helped one B2B tech brand double their customer feedback response rates and in turn reduce call volume and improve NPS.  Brian Powers, CXO of Likewize, the tech protection and support company, (formerly Brightstar) knows that customer feedback is a gift. As the head

Each year we’re excited to bring together some of the most innovative and influential leaders who are doing the important work of transforming customer and employee experiences at businesses across industries at our annual Medallia Experience. This year’s Medallia Experience 21 was no exception, and we had the chance to

Each year we’re excited to bring together some of the most innovative and influential leaders who are doing the important work of transforming customer and employee experiences at businesses across industries at our annual Medallia Experience. This year’s Medallia Experience 21 was no exception, and we had the chance to

The secret to Sam’s Club’s rapid innovation success? Access to instant customer feedback through solutions like Medallia’s Ask Now solution. To attract and retain customers today, retailers must adapt and innovate faster than the competition. Rapid innovation demands understanding what to address now, and predicting what customers will want next.

The secret to Sam’s Club’s rapid innovation success? Access to instant customer feedback through solutions like Medallia’s Ask Now solution. To attract and retain customers today, retailers must adapt and innovate faster than the competition. Rapid innovation demands understanding what to address now, and predicting what customers will want next.

During Medallia Experience 21, leaders across industries shared how to develop a customer experience management program that will scale as an organization grows. 2020 was proof that keen attention on the customer experience is vital for an organization’s success. Those companies that rose to the challenge of adapting and innovating

During Medallia Experience 21, leaders across industries shared how to develop a customer experience management program that will scale as an organization grows. 2020 was proof that keen attention on the customer experience is vital for an organization’s success. Those companies that rose to the challenge of adapting and innovating

At Medallia Experience 21, Medallia CEO Leslie Stretch, top global brands, and thought leaders talked about capturing the voice of the silent, driving change through massive engagement, and bringing all parts of the experience together. Citing the incredible challenges faced during the past year, Medallia CEO Leslie Stretch kicked off

At Medallia Experience 21, Medallia CEO Leslie Stretch, top global brands, and thought leaders talked about capturing the voice of the silent, driving change through massive engagement, and bringing all parts of the experience together. Citing the incredible challenges faced during the past year, Medallia CEO Leslie Stretch kicked off