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Food & Restaurant

A woman completing a curbside pickup order
May 10, 2023
Customer Experience

7 Reasons Why Curbside Pickup is Here to Stay

7 Reasons Why Curbside Pickup is Here to Stay

Explore the future of curbside pickup in retail. Has it become a permanent fixture? Learn about the current trends and potential long-term impact.

Explore the future of curbside pickup in retail. Has it become a permanent fixture? Learn about the current trends and potential long-term impact.
A customer works on their laptop in a coffee shop
May 12, 2022
Customer Experience

Top Customer Experience Opportunities in Retail, Restaurant & Grocery Industries: Q&A with Mike Debnar

Top Customer Experience Opportunities in Retail, Restaurant & Grocery Industries: Q&A with Mike Debnar

The retail, restaurant, and grocery industries look noticeably different from a few years ago. Between rapid operational changes, along with a shift to digital across each vertical, there’s plenty of transformation across business units, with new strategies and priorities being developed. And amid this state of change, new customer experience

The retail, restaurant, and grocery industries look noticeably different from a few years ago. Between rapid operational changes, along with a shift to digital across each vertical, there’s plenty of transformation across business units, with new strategies and priorities being developed. And amid this state of change, new customer experience

3 Steps to Providing a Better Meal Delivery Experience
Apr 27, 2020
Customer Experience

3 Steps to Providing a Better Meal Delivery Experience

3 Steps to Providing a Better Meal Delivery Experience

Digital orders and off-premise dining were trending long before shelter-in-place requirements forced restaurants worldwide to close dine-in services. Social distancing has not satiated guests’ hunger for convenience. Now more than ever, guests expect restaurants to deliver dine-in quality meals, directly to their homes with minimal guest effort.  Restaurants worldwide are

Digital orders and off-premise dining were trending long before shelter-in-place requirements forced restaurants worldwide to close dine-in services. Social distancing has not satiated guests’ hunger for convenience. Now more than ever, guests expect restaurants to deliver dine-in quality meals, directly to their homes with minimal guest effort.  Restaurants worldwide are

Text-Thru is the New Drive-Thru as Curbside Commerce Takes Off
Apr 08, 2020
Customer Experience

Text-Thru is the New Drive-Thru as Curbside Commerce Takes Off

Text-Thru is the New Drive-Thru as Curbside Commerce Takes Off

Originally published on Medallia Zingle. It has been inspiring to see the resilience of so many businesses across the U.S. that have quickly adapted to stay open, kept employees working and are still providing crucial goods and services or even just the taste of normalcy a good New York bagel

Originally published on Medallia Zingle. It has been inspiring to see the resilience of so many businesses across the U.S. that have quickly adapted to stay open, kept employees working and are still providing crucial goods and services or even just the taste of normalcy a good New York bagel