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The Medallia Blog

Category: Customer Experience

02.05.18 Customer Experience

Gartner’s Market Guide for Voice-of-the-Customer Solutions (a...

Elena Hutchison

Global Head of Analyst Relations

In case you missed it, Medallia was recently included as a representative vendor in Gartner’s Market Guide for Voice-of-the-Customer Solutions. The report defines a comprehensive VoC solution as such: First, the solution must provide tools that convert customer feedback into actionable insight, such as dashboards, alerts, customer journey maps, workflow...