Why Medallia
Why Medallia
Learn how partnering with us can transform your business — for both customers and employees.
Success Stories
See results from brands like yours
Enterprise-Grade Platform
Explore all features and benefits
World-Class Service
Get support for crucial operations
AI Leadership
Follow our AI experience innovations
Global Impact
Improve the world beyond your own
Partner Network
Access approved, localized expertise
Platform
Medallia Platform
Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture
Collect every signal for more meaningful data
Administration
Run complex, global programs with self-service
Role-Based Reporting
Close the loop and drive action quickly
AI & Analytics
Uncover essential insights from every interaction
Integrations
Easily share data across systems and teams
Pricing
Expand your program with flexible pricing
Enterprise-Grade Security
Keep your business data safe and compliant
Solutions
Resources
B2B Customer Experience
Build trusted relationships with your business customers. Understand performance across every interaction of the B2B customer journey to create long-term loyalty.
Account Experience Management
Account Experience Management
- Capture feedback from key stakeholders across every touchpoint (sales, onboarding, service, delivery and more) along the B2B customer journey
- Continuously monitor the health of every B2B account
- Identify issues and opportunities in real time and take proactive action to save accounts at risk and increase revenue at healthy accounts
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Account Feedback Analytics
Account Feedback Analytics
- Leverage machine learning and deep analytics to identify key trends, predict churn, and identify cross-sell and up-sell opportunities
- Create real-time dashboards and leverage a wide range of insights to provide visibility into the account experience and sentiment
- Uncover actions account managers can take to maintain a continuous dialogue with key account stakeholders
Integration with Sales Clouds and Service Clouds
Integration with Sales Clouds and Service Clouds
- Automate workflow-based integrations with popular CRM, sales and service clouds (e.g., Salesforce, Microsoft Dynamics, ServiceNow, Zendesk)
- Provide a comprehensive view of account health by segment, business unit and geography
- Enable service agents to manage support tickets, view customer and operational data, and learn from customer feedback
- Trigger feedback requests, create follow-up cases, and close the loop with account stakeholders directly within sales and service clouds
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B2B Customer Experience Applications
Choose from a variety of applications to jumpstart experience programs designed for solidifying and maintaining business relationships. These applications come with preconfigured software and integrations based on deep industry and domain knowledge and best practices from hundreds of implementations.
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Learn how Medallia can work for your business.