< Blog

Sheila Mulrooney

Driven by curiosity and a passion for simple and effective technologies, Sheila’s goal is to communicate the importance of customer experience to professionals in all sectors.

August 2, 2022

Digital Experience

A Quick Guide to Understanding Digital Experience Score (DXS) as a Core Metric

Are your digital channels meeting customer expectations? Medallia’s Digital Experience Score (DXS) reveals the state…

June 14, 2022

Digital Experience

How to Measure Digital Maturity & Build an Efficient Digital Experience Program

Learn what a digital maturity model (DMM) is, why it’s important for a brand’s digital…