Robert Baca

As Chief Technology Officer, Robert leads the strategy and execution for the technical infrastructure at Medallia. Robert has over 20 years of experience in managing technical operations, cloud operations, cloud engineering, Dev Ops, and QA.

August 4, 2026

Customer Experience

The Architectural Design Principles Behind Enterprise AI That Delivers Value

We are approaching an inflection point. I believe that by 2027, AI will no longer…