Request a Demo

icon search icon search
icon search
Solutions

Jumpstart and supercharge your experience programs with apps, components, and integrations

Medallia Xchange
Roles
Industries
 
Institute

Thought leadership, education and events from Medallia.

Learn More

Your source for the latest CX research, insights and resources.

Company

Creating a culture that values every person and every experience.

Our Values
CORE PLATFORM
EXPERIENCES
CAPTURE SIGNALS
ANALYZE & PREDICT
TAKE ACTION
MASTERCAST SERIES

Learn from the experience masters in a self guided format.

Learn More
EVENTS & WEBINARS
RESOURCES
close
Request a Demo

Blog
Melissa Leon

Melissa Leon

Lead Senior Solutions Consultant Manager, Energy Practice

Medallia: Customer Experience Management
May 22, 2019
Employee Experience

The CX Factor: How Experience Management is Set to Transform the Energy Industry

The CX Factor: How Experience Management is Set to Transform the Energy Industry

Customer Experience Management is the next step in the evolution of this customer/employee partnership in the energy industry. It empowers energy companies by delivering a rich array of feedback you can use to anticipate customer and employee needs, address emerging issues, head off potential problems, and measurably improve performance —

Customer Experience Management is the next step in the evolution of this customer/employee partnership in the energy industry. It empowers energy companies by delivering a rich array of feedback you can use to anticipate customer and employee needs, address emerging issues, head off potential problems, and measurably improve performance —

Medallia: VOC
Jan 29, 2018

Listening to Lead: Why VOC is so Important in B2B

Listening to Lead: Why VOC is so Important in B2B

In today’s environment, surveys are everywhere. You receive them from airlines, restaurants, grocery stores, and in some cases even at your work from vendors. But, for some reason, it’s still a rare sighting to see a B2B organization take their customer’s voice seriously. Why is this?  Consumer marketing spends so much

In today’s environment, surveys are everywhere. You receive them from airlines, restaurants, grocery stores, and in some cases even at your work from vendors. But, for some reason, it’s still a rare sighting to see a B2B organization take their customer’s voice seriously. Why is this?  Consumer marketing spends so much