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Blog
Melissa Leon

Melissa Leon

Lead Senior Solutions Consultant Manager, Energy Practice

Medallia: Customer Experience Management
May 22, 2019
Employee Experience

The CX Factor: How Experience Management is Set to Transform the Energy Industry

The CX Factor: How Experience Management is Set to Transform the Energy Industry

Customer Experience Management is the next step in the evolution of this customer/employee partnership in the energy industry. It empowers energy companies by delivering a rich array of feedback you can use to anticipate customer and employee needs, address emerging issues, head off potential problems, and measurably improve performance —

Customer Experience Management is the next step in the evolution of this customer/employee partnership in the energy industry. It empowers energy companies by delivering a rich array of feedback you can use to anticipate customer and employee needs, address emerging issues, head off potential problems, and measurably improve performance —

Medallia: VOC
Jan 29, 2018

Listening to Lead: Why VOC is so Important in B2B

Listening to Lead: Why VOC is so Important in B2B

In today’s environment, surveys are everywhere. You receive them from airlines, restaurants, grocery stores, and in some cases even at your work from vendors. But, for some reason, it’s still a rare sighting to see a B2B organization take their customer’s voice seriously. Why is this?  Consumer marketing spends so much

In today’s environment, surveys are everywhere. You receive them from airlines, restaurants, grocery stores, and in some cases even at your work from vendors. But, for some reason, it’s still a rare sighting to see a B2B organization take their customer’s voice seriously. Why is this?  Consumer marketing spends so much