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James A. Galon

James A. Galon

Director of Sales at Medallia, Customer Experience Consultant

Jim Galon is a Consulting Director for Medallia out of Cleveland, Ohio. His primary role is to help organizations become loved by their customers and employees through technology, change management, and process improvement. He has helped companies become more customer-centric by designing a purpose-driven, customer-based culture. Jim also is one of the founding members of the local CXPA chapter in Cleveland.