Brian Michael

The Federal Government interacts with nearly the entire American public every year and often during critical times in their lives. From Veterans seeking healthcare to the general population filing their taxes, almost all of the 327.2 million people living in the U.S. (2018) have to interface with a government agency

The Federal Government interacts with nearly the entire American public every year and often during critical times in their lives. From Veterans seeking healthcare to the general population filing their taxes, almost all of the 327.2 million people living in the U.S. (2018) have to interface with a government agency

Citizen Experience (CX) is quickly becoming the next big buzz and impact area for the public sector. The White House and the Office of American Innovation recently made CX one of the five Centers of Excellence and the Federal Customer Experience Act of 2017 is working its way through Congress,

Citizen Experience (CX) is quickly becoming the next big buzz and impact area for the public sector. The White House and the Office of American Innovation recently made CX one of the five Centers of Excellence and the Federal Customer Experience Act of 2017 is working its way through Congress,

“Americans expect and deserve their interactions with the Federal Government to be simple, fast, and helpful.” From:2018 Budget Analytical Perspective Modern, citizen facing services are a key initiative of the Federal government. In fact, one of the Federal CIO’s three core objectives as identified in the 2018 Federal IT budget

“Americans expect and deserve their interactions with the Federal Government to be simple, fast, and helpful.” From:2018 Budget Analytical Perspective Modern, citizen facing services are a key initiative of the Federal government. In fact, one of the Federal CIO’s three core objectives as identified in the 2018 Federal IT budget

“Of the people, by the people, for the people.” In its simplest and most straightforward definition, the primary role of government is to serve its citizens. Government services frame and fuel our everyday lives, by providing public education, responding to disasters and emergencies, maintaining the safety of our citizens, or

“Of the people, by the people, for the people.” In its simplest and most straightforward definition, the primary role of government is to serve its citizens. Government services frame and fuel our everyday lives, by providing public education, responding to disasters and emergencies, maintaining the safety of our citizens, or

We’ve recently launched our Public Sector Practice, based in Washington, D.C., with a focus on empowering government agencies and employees to treat citizens more like customers. My team and I have decades of experience in both customer experience and the public sector, working in Financial Services, Retail, Hospitality, High Tech,

We’ve recently launched our Public Sector Practice, based in Washington, D.C., with a focus on empowering government agencies and employees to treat citizens more like customers. My team and I have decades of experience in both customer experience and the public sector, working in Financial Services, Retail, Hospitality, High Tech,