Request a Demo

Solutions

Jumpstart and supercharge your experience programs with apps, components, and integrations

MEDALLIA XCHANGE

Out-of-the box industry solutions deployed in days

MEDALLIA GO
Roles
Industries
 
Institute

Thought leadership, education and events from Medallia.

LEARN MORE

Your source for the latest CX research, insights and resources.

Company

Creating a culture that values every person and every experience.

OUR VALUES
MEDALLIA EXPERIENCE CLOUD

Turn signals into action with the #1 Experience Platform

LEARN MORE All Products
CORE PLATFORM
EXPERIENCES
MASTERCAST SERIES

Learn from the experience masters in a self guided format.

LEARN MORE
EVENTS & WEBINARS
RESOURCES
Request a Demo

Blog
Medallia

Andrew Nunnelly

Apr 01, 2014
Customer Experience

Product Announcement: Medallia Flux, the Latest Advancement in Closing the Loop

Product Announcement: Medallia Flux, the Latest Advancement in Closing the Loop

(PALO ALTO, April 1, 2014) – “Closing the loop” on customer feedback — whether positive or negative — has always been one of the most important best practices for customer experience management. It solidifies loyalty and will often convert detractors into promoters. As part of our effort to encourage this

(PALO ALTO, April 1, 2014) – “Closing the loop” on customer feedback — whether positive or negative — has always been one of the most important best practices for customer experience management. It solidifies loyalty and will often convert detractors into promoters. As part of our effort to encourage this

Mar 13, 2014
Medallia Culture

#SwagDonationSXSW: Two Days, Hundreds of Supporters, and Tons of Swag for the Homeless

#SwagDonationSXSW: Two Days, Hundreds of Supporters, and Tons of Swag for the Homeless

When Medallia partnered with Austin’s Foundation for the Homeless to collect promotional swag at SXSW, we knew what we wanted to happen: To raise awareness of the issue of homelessness in Austin and FFTH’s inspiring work — as well as collect crucial items for the city’s neediest. But we had no idea what would happen. Hats, bags, flashlights,

When Medallia partnered with Austin’s Foundation for the Homeless to collect promotional swag at SXSW, we knew what we wanted to happen: To raise awareness of the issue of homelessness in Austin and FFTH’s inspiring work — as well as collect crucial items for the city’s neediest. But we had no idea what would happen. Hats, bags, flashlights,

Mar 06, 2014
Medallia Culture

SXSW 2014 — Donate Your Swag!

SXSW 2014 — Donate Your Swag!

South by Southwest is a creative summit of unequalled proportion. It brings together minds and ideas from the communities of tech, music, film, and beyond, mashes them all together, and catalyzes new concepts and actions that will reverberate through the following year. And while there’s much to celebrate about the

South by Southwest is a creative summit of unequalled proportion. It brings together minds and ideas from the communities of tech, music, film, and beyond, mashes them all together, and catalyzes new concepts and actions that will reverberate through the following year. And while there’s much to celebrate about the

Feb 20, 2014
Customer Experience

Who Cares If Comcast Time-Warner Becomes A Monopoly?

Who Cares If Comcast Time-Warner Becomes A Monopoly?

Comcast and Time Warner are merging. The Internet exploded: No one could contemplate this impending event without the word “monopoly” instantaneously popping up in the brain. Merger, monopoly. Potato, potato. Let’s call the whole thing off, right? Perhaps we should be thinking about it slightly differently: Does anyone, even for

Comcast and Time Warner are merging. The Internet exploded: No one could contemplate this impending event without the word “monopoly” instantaneously popping up in the brain. Merger, monopoly. Potato, potato. Let’s call the whole thing off, right? Perhaps we should be thinking about it slightly differently: Does anyone, even for

Feb 06, 2014
Customer Experience

Telecoms: Confusing Customer Retention With “Detention”

Telecoms: Confusing Customer Retention With “Detention”

Telecoms in the United States just don’t get it. A friend recently bought a new iPhone 5S. He loves it. Unfortunately, he regularly travels overseas. More unfortunately, he’s been a loyal customer of a large US telecom for the past five years running. He wanted to use a local SIM

Telecoms in the United States just don’t get it. A friend recently bought a new iPhone 5S. He loves it. Unfortunately, he regularly travels overseas. More unfortunately, he’s been a loyal customer of a large US telecom for the past five years running. He wanted to use a local SIM

Dec 09, 2013
Customer Experience

Retail Innovation Testing: One Part Science, One Part Convincing Your Company to Fail

Retail Innovation Testing: One Part Science, One Part Convincing Your Company to Fail

Medallia’s VP of Retail Solutions, Director of Strategy, and a PhD in Behavioral Economics walk into a weBinAR… Oh, you’ve already heard that one before? We’ll just cut to the punch line then: They’ll all want to talk about the future of innovation testing. That’s exactly what happened during the

Medallia’s VP of Retail Solutions, Director of Strategy, and a PhD in Behavioral Economics walk into a weBinAR… Oh, you’ve already heard that one before? We’ll just cut to the punch line then: They’ll all want to talk about the future of innovation testing. That’s exactly what happened during the