Alex Glanz

The relationship between employee engagement and customer satisfaction has been well established, and it’s been shown that the link between the two is twice as strong when employee satisfaction is particularly high. This connection is especially important is the insurance industry, where customers rely heavily on an insurer’s employees to

The relationship between employee engagement and customer satisfaction has been well established, and it’s been shown that the link between the two is twice as strong when employee satisfaction is particularly high. This connection is especially important is the insurance industry, where customers rely heavily on an insurer’s employees to