With our systems, each person in the organization has instant access to personalized Medallia feedback. Using the Web, everyone has his or her own view—and the tools necessary to get the job done right.
Maybe this has happened to you. You want access to a discrete piece of information, but it lies hidden in your database.
Example: Which 18-to-30-year-old female members of your frequent buyers club had a problem with their last service experience but are still somewhat likely to return?
Medallia gives you the answer in a few clicks and a few seconds. That’s unprecedented. It’s been easy enough to identify the thoughts of 18-to-30-year-olds, or women, or club members. But the only way to segment further has been manual data analysis, which is costly and time-consuming.
We take you beyond the passive “information gathering” of the standard survey and into the realm of real dialogue. That’s how quickly you’re able to respond to what you learn.
When it comes to presenting information, Medallia’s user interface stands out. Graphics, color coding, and other visual devices lead you through quickly. If what you want is the larger picture, you’ll use quick, easy-to-interpret snapshots that give you just that. At the same time, power users can quickly and easily click through to more detailed information.
Medallia’s virtually unlimited slicing and dicing capability lets you sort information on any dimension you like, and on any number of those dimensions at once. It’s an invaluable capability that only sophisticated computing makes possible.
The patent-pending Medallia online analytical processing (OLAP) engine uses proprietary technologies to let thousands of users run computation-intensive analyses simultaneously and quickly.
