We are a software company based in Menlo Park, California with offices in Toronto and Oslo, Norway. We went live with our first paying customer in 2003 and are now used in over 50,000 business locations (stores, call centers, hotels, websites, etc) world-wide. We are fully owned by our employees and founders, with no material outside investors.
The system captures feedback from customers about their recent interaction with the company. This feedback streams into a single company-wide web application where it is combined with operational and other company data. Users from through-out the organization can take action, and see progress. The action can be external such as reaching out to a customer to make things right or more internal such as training staff, improving procedures, products and policies.
Yes, definitely. Most branded hotels, and many of the leading retail, financial services and B2B companies in North America uses Medallia throughout their operations. Some examples are: Fidelity Investments, Sephora, Hilton Hotels, Nike, and Ebay. Some of our clients don’t want us to name them on our website, which is fine. If you are interested, you can find out more by searching for “medallia survey” on the web.
Thanks for the visit!
Borge HaldCo-founder and CEO
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