Join us in Vegas for Medallia's Experience '17 Conference. More Info

It takes your whole team to improve
your customers’ experience.

Delivering a great experience is hard work. Medallia makes it possible
by systematically engaging everyone: your customers, your frontline,
and your leadership.

Frontline Staff

They want to know how they are doing.
Medallia makes it easy for them to know.

Know what customers think—and what to work on.

Personalized responses deliver the individual feedback that frontline staff crave—straight from the customer’s mouth. The information is then displayed to highlight strengths and areas of improvement—so frontline staff know what they need to do to improve.

Call Center Agents

They want to deliver great service, efficiently.
Medallia helps them understand how to deliver great service.

Hear what customers say—and identify areas of improvement.

Customer feedback about agent performance is pulled into one easy-to-use interface. It's displayed so that call center staff can easily see how they're performing, and how they can improve.

Managers

They want to know how they can help their teams improve.
Medallia provides them with what they need to coach and lead.

Understand team performance—and close the loop with customers.

Granular information allows managers to see team performance, and makes it easy for them to recognize and coach individual staff. Guided actions alert managers to when they need to close the loop with customers and drive improvement actions.

CX Professionals

They want to better understand your business data.
Medallia provides the insights they need to create business impact.

Understand key drivers—and prioritize improvements.

Key driver analytics uncover what areas impact customer satisfaction and spend and prioritizes high impact improvement actions. Native text analytics allows you to get to the root cause of issues hidden in large volumes of text in surveys, social media, email and more.

Executives

They want improved organizational performance. Medallia delivers transparency and accountability to drive improvement across the organization.

Understand performance in the eyes of the customer.

Unified reporting of customer experience gives executives the visibility they need to see how the organization is performing. Benchmarking gives execs the clarity they need about weak spots in the business and how they are doing against the competition.

Customers

They want to find companies they love.
Medallia helps fill the world with companies that customers love.

Be listened to—and have problems solved.

Conduct regular check-ins with customers across interaction channels—web, social, mobile, contact center and more—to confirm you're delivering a great experience. Make it easy to resolve customer issues when they emerge.