Medallia
Social Feedback
For Hospitality
Help every hotel protect its online reputation.
Empower Locations to Act
Online reviews affect bookings. Put social feedback in the hands of those who can do something about it – the locations!
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One System For All Feedback
Analyze postings from Facebook, Twitter, and all major hospitality review sites with survey data in one dashboard.
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Promote Promoters to Social Review Sites
Send more customers, uncovered from Medallia surveys, to post genuine reviews on social review sites.
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Monitor Peers and Competitors
Review the online presence for branches and the hotels down the street.
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EMPOWER LOCATIONS TO ACT ON AND RESPOND TO IMMEDIATE SOCIAL FEEDBACK
Online reviews affect bookings. Put social feedback in the hands of those who can do something about it – the locations!
- Immediately know what customers are saying
- Manage online reputation with thoughtful, genuine management responses
- Put the feedback in the hands of those who can improve the overall experience
- Use customer-recovery workflows that make it easy for hotel owners to systematically respond to social media feedback
RAISE YOUR SOCIAL REVIEW SCORES AND PROMOTE YOUR PROMOTERS
Send more customers, uncovered from Medallia surveys, to post genuine reviews on social review sites.
- Ask customers to post on social review sites before exiting a survey
- Improve search engine results and social review site ratings by increasing the quantity of genuine posts
SEE HOW LOCATIONS STACK UP AGAINST OTHER BRANCHES AND BRANDS
Review the online presence for branches and the hotels down the street.
- Monitor how each branch stacks up against other hotels within the brand.
- See where hotels down the street have a competitive edge
HAVE ONE SYSTEM OF RECORD FOR SOLICITED AND SOCIAL FEEDBACK
Analyze postings from Facebook, Twitter, and all major hospitality review sites with survey data in one dashboard.