Help your business protect its online reputation.
Empower Locations to Act
Online reviews affect business. Put social feedback in the hands of those who can do something about it – the locations!
One System For All Feedback
Analyze postings from Facebook, Twitter, and all major review sites with survey data in one dashboard.
Promote Promoters to Social Review Sites
Send more customers, uncovered from Medallia surveys, to post genuine reviews on social review sites.
Monitor Peers and Competitors
Review the online presence for branches and the competitors down the street.
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EMPOWER LOCATIONS TO ACT ON AND RESPOND TO IMMEDIATE SOCIAL FEEDBACK
Online reviews affect revenues. Put social feedback in the hands of those who can do something about it – the front-lines!
- Immediately know what customers are saying
- Manage online reputation with thoughtful, genuine management responses
- Put the feedback in the hands of those who can improve the overall experience
- Use customer-recovery workflows that make it easy for managers to systematically respond to social media feedback
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SEE HOW LOCATIONS STACK UP AGAINST OTHER BRANCHES AND BRANDS
Review the online presence for branches and the hotels down the street.
- Monitor how each branch stacks up against others within the brand.
- See where businesses down the street have a competitive edge