Net
Promoter^*

Closed loop

Follow up with dissatisfied customers, resolve their problems, turn them into promoters using our Alerts, and, most important, bring the learning back to your organization.

Root cause analysis

Find out what’s really going on. The Medallia solution keeps interactive, numerical NPS analytics; text analysis on open-ended comments; and relevant benchmarks at your fingertips at all times.

Action

Identify and prioritize actions that will drive improvement using our Action Planner module.

Flexibility

Enjoy a system configured to your user groups, your organizational structure, and your workflow. And when your business changes—as all businesses do—you benefit from a system that adapts easily. The Medallia solution automatically processes modifications to your user lists, organizational structures, and product assortments. When manual intervention is necessary, our award-winning client services teams quickly and reliably reconfigure your solution. No re-engineering, no nickel-and-diming, no delay.

Communication

Facilitate greater collaboration and learning around NPS with Medallia’s lightweight content-publishing system, which broadcasts best practice videos, documents, and Web links.