Medallia’s role-specific customer insights and recommended actions allow you to save at-risk accounts, nurture champions, build references, and identify upsell opportunities—all leading to increased revenue.
Employees can use a single system to seamlessly close support tickets, view contact and operational data, review feedback, and close the loop with unhappy customers. The solution scales with the most complex global enterprises, across hundreds of thousands of users, and in over 70 languages – ensuring that every employee is equipped to deliver experiences customers love.
Medallia for Sales Cloud®
Medallia’s integration gives account managers a comprehensive view of account health from within Salesforce, letting them use feedback from decision makers and influencers to close the loop with at-risk accounts. Sales executives can quickly see a 360° view of account health by account, product segment, business unit, region, or country. Most importantly, understanding account health helps entire sales teams better identify at-risk revenue and upsell opportunities.
Medallia for Service Cloud®
Through Medallia’s out-of-the-box integration, closing a case in Service Cloud automatically triggers delivery of a Medallia survey. This makes it easy for contact center agents to take action on customer feedback data natively within Salesforce. In one system without a separate login, employees can close support tickets, view contact and operational data, review feedback, and close the loop with unhappy customers. The solution scales with the most complex global enterprises across hundreds of thousands of users, ensuring that every employee is equipped to deliver an amazing experience.
Salesforce, Sales Cloud, Service Cloud, and others are trademarks of salesforce.com, inc.