Customer Loyalty Solution for Gold’s Gym
Gold’s Gym franchise owner, Blair McHaney, discusses how his team uses Medallia’s customer loyalty solution to centralize its focus on members and create great customer satisfaction.
McHaney says, “Imagine trying to create customer loyalty and great customer care without one central theme to rally everyone around. Everyone on our management staff uses Medallia. Everyone logs into Medallia every morning. I can drill down into a member’s comments and respond directly to that member without ever leaving Medallia’s platform. And that’s how we stay on top of our game.”
