Improving Guest Satisfaction and Recovery
To maintain its reputation for superior quality even as it unveiled a dramatically different hotel, Hyatt needed a robust guest feedback program with real-time monitoring. Hyatt also wanted superior guest recovery because, as a new brand, Hyatt Place needed to make a good first impression.
Learn how Medallia helped Hyatt achieve the following results:
-7% to 14% increase in guest satisfaction scores for categories including “likelihood to recommend,” “value for price paid,” and “overall experience”
-3% to 4% faster improvement rate in guest satisfaction scores when benchmarked against competitors
-Industry-leading 92+% guest recovery rate
-Several industry honors, including Best Hotel Chain Value in Entrepreneur’s “Best in Business Travel” rankings and Hospitality Technology’s Visionary Award
