Why Medallia

Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.

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See results from brands like yours

Enterprise-Grade Platform

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Improve the world beyond your own

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Platform

Medallia Platform

Explore how experiences come together in one powerful platform.

Comprehensive Feedback Capture

Collect every signal for more meaningful data

Administration

Run complex, global programs with self-service

Role-Based Reporting

Close the loop and drive action quickly

AI & Analytics

Uncover essential insights from every interaction

Integrations

Easily share data across systems and teams

Pricing

Expand your program with flexible pricing

Enterprise-Grade Security

Keep your business data safe and compliant

Solutions

Customer Experience

End-to-end customer experience management and orchestration

Overview

Customer Experience Management

Digital Experience

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Personalized Messaging

Employee Experience

Employee listening and activation solutions

Overview

Employee Listening

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Ideas

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Improve agent engagement and optimize service quality

Overview

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Experience 2024

See the exciting new releases from the keynote.

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What CEM Certification Means For Your Business

Have you wondered how you can bring the customer’s experience closer to your company’s daily operations?

Operational Customer Experience Management (OCEM) Certification gives you a blueprint to evaluate how your company is engaging with customers today — and the tools to chart a course toward greater impact.

Still curious? Hear from past course participants about the certification experience in the video on the right.

Find out more about getting OCEM Certified here!

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