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Medallia’s OCEM Video

Medallia’s OCEM Video

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Operationalize Your Customer Experience Management
When companies develop an organization-wide focus on customer needs, their business thrives. But customer centricity takes a lot more than just the right attitude. In this video, you’ll learn the four capabilities that allow even the largest, most complex companies to tell which of their customers are happy or unhappy, why they feel that way, and what can be done to improve their experience.