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Health Insurance Infographic & Datasheet

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When plan members interact directly with their health insurer, they often do so during difficult situations. A worrisome diagnosis, an unforeseen illness, or a complicated procedure triggers a call or email exchange with the customer trying to understand the details of coverage and the typical, necessary paperwork that goes along with it. In these stressful circumstances, the quality of the customer experience during interactions with an insurance provider can really affect quality of life.