Resource Library

The Forrester Wave™: Customer Feedback Management Platforms, Q2 2017

The Forrester Wave™: Customer Feedback Management Platforms, Q2 2017

Report

Share this resource

Forrester names Medallia a leader in Customer Feedback Management (CFM). This report examines the current state of CFM today, and evaluates the players that matter in the space. Forrester recognized Medallia for its programmatic approach to customer feedback management at scale, noting that Medallia’s “apps for frontline employees and execs help distribute data widely, and its health module brings together survey response rates, case management, and user engagement monitoring.”