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Customer Experience Benchmark Data 2013

Customer Experience Benchmark Data 2013

Benchmark

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Medallia’s customers represent some of the most admired brands in the world — leaders in customer experience. What customer experience trends do these leading brands express that set them apart from the rest? Through empirical study of customer data, combined with best practice research, we have drawn generalizations and insights that are institutionalized for the benefit of all Medallia customers — no matter where they are on their customer experience journey.