Why Medallia
Why Medallia
Learn how partnering with us can transform your business — for both customers and employees.
Success Stories
See results from brands like yours
Enterprise-Grade Platform
Explore all features and benefits
World-Class Service
Get support for crucial operations
AI Leadership
Follow our AI experience innovations
Global Impact
Improve the world beyond your own
Partner Network
Access approved, localized expertise
Platform
Medallia Platform
Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture
Collect every signal for more meaningful data
Administration
Run complex, global programs with self-service
Role-Based Reporting
Close the loop and drive action quickly
AI & Analytics
Uncover essential insights from every interaction
Integrations
Easily share data across systems and teams
Pricing
Expand your program with flexible pricing
Enterprise-Grade Security
Keep your business data safe and compliant
Solutions
Resources
Case Study
Cox Communications Case Study: Improved NPS by 11 points within first 18 months live
In just 18 months after launching a new NPS program with Medallia, Cox Communications has reduced churn through a closed-loop program, demonstrated the ROI of promoters, identified key CX trends with Text Analytics, and improved NPS across multiple business channels.
Today Cox’s program collects feedback from eight different channels, including sales, retail, call centers, field services, driving the Voice of the Customer into all parts of the business. Learn how Cox’s lightning-fast customer experience team is fast gaining business results and industry recognition, even recently named a finalist in Temkin’s Customer Experience Excellence awards.