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Five Contact Center Success Stories in Customer Experience Management

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Medallia Contact Center Experience helps customers in:

1. Unifying complex global call center feedback programs into a single solution
2. Ensuring great customer experience across in-house and outsourced contact centers
3. Integrating operational data and call center customer feedback data in one unifying platform
4. Optimizing both call center customer experience and revenue
5. Using agent-level feedback to enable better contact center coaching

Read more about how these five companies helped create better customer experiences in their contact centers by using Medallia.

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