Services

Training . Tech Support . Surveying . Technology Integration . Analysis and Consulting . E-mail Alternatives . Data Security . International

Training

Medallia provides on-site and web-based training for management and trainers, as well as an online tutorial.

Technical Support

Medallia provides support to clients and survey respondents, both online and via a toll-free telephone number. Our Help Desk answers questions for authorized users of our solutions (such as employees and franchisees). Medallia employees based in the United States provide all Medallia technical support.

Multi-Mode Surveying

Medallia gives you a complete range of survey options, spanning online, mail, comment card, telephone, and interactive voice response (IVR). And we can integrate multiple internal and external data sources into our online reporting.

Technology Integration

Many Medallia clients have already made considerable IT investments, often in proprietary systems. To help them get the most from existing infrastructure, Medallia supplies integration services to harmoniously incorporate our solution into CRM and other technologies.

Analysis & Consulting

Medallia's reporting is self-explanatory enough that you probably won't ever require consulting or analytical help to get the information you need. But if you do, we provide consulting services at competitive rates and with the superior quality our clients have come to expect.

E-mail Alternatives

For clients lacking an ample database of customer e-mail addresses, Medallia offers a range of alternatives to increase e-mail capture. Please contact us for further details.

Data Security

At Medallia, data security is a top priority. It has to be: Fortune 100 companies entrust their customer data to us. We house that data in a state-of-the-art facility built to be secure against hacking and theft, as well as physical threats like fire and outages. And that's just the beginning. For further details on our firewalls, redundancies, and other security measures, please contact us.

International/Multi-Language Capabilities

Medallia gathers feedback from customers in numerous foreign countries, and we stay abreast of data protection and privacy laws worldwide. We also support multilingual customer surveying for all clients.

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