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Satisfy: Business™

Understanding the unique needs of high-volume customers.

Medallia's Business feedback solution gathers and reports feedback from some of your highest-value customers—intermediary businesses that make large purchases on behalf of end customers, multiple times per year, year in and year out. Among these intermediary businesses: resellers, distributors, and meeting planners.


Key Benefits

  • Measures business satisfaction thoroughly by surveying before, during, and after a service or sales interaction and collecting data across multiple touchpoints. Allows different people to answer different portions of the same survey.
  • Enhances sales efforts by giving representatives information about business customers' past usage and satisfaction.
  • Generates alerts about dissatisfied business customers.
  • Enables problem resolution while service is ongoing—a particularly vital feature with business customers who recognize their high value and expect problems to be addressed quickly.

Powerful Feedback

Satisfy: Business™ uses these powerful modules to report feedback:

  • SatTracker™: Continuous tracking of intermediary satisfaction at every point of sale and service in the account.
  • ProblemTracker™: Tracking of problem incidence and resolution, which is critical for intermediaries because they are more likely to report problems and less likely to accept incomplete solutions.
  • PerformanceRanker™: Ranking of performance of different departments (e.g., sales, service) and employees in satisfying intermediaries.
  • ResponseInvestigator™: Viewing and searching of individual response forms, including verbatim open-ended comments. Because managing an intermediary involves so many departments and steps, solution provides for multiple open-ended comments.
  • CustomerProfiler™: In-depth information about intermediaries, including their actual purchase potential and buying patterns.

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Read about how our software works »

Key Features
Enterprise-wide deployment of the system so your whole organization works off the same page, without a time-consuming distribution process.
"Alerts" that trigger whenever the system detects a potential at-risk customer relationship. You set the trigger points.
Alert management and built-in customer-recovery tools that allow you to intervene and curb the potential loss of high-value customers.
Just-in-time data that delivers voice-of-the-customer feedback almost as fast as your customers give it.
Powerful yet easy-to-use drill-down capabilities to "get to the bottom" of key trends and data anomalies.
Tools to search, sort, and filter for just about anything, including verbatim content, along any dimensions you choose.
Tools for personalizing home pages and reports so every user focuses on the information he or she needs.
Tools to save data as PDF reports or Excel spreadsheets at the click of a button.
Multi-mode surveying, including telephone, mail, comment card, and interactive voice response (IVR), as well as integration of data from multiple sources.

Other Features
Tech support: responsive, competent, U.S.-based
Training: on-site and web-based
On-demand software: easy and always up-to-date