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Medallia Launches Consumer HUB
PALO ALTO, CA—July 1, 2003—Medallia announced the launch of Consumer HUB™, a web-based benchmarking application targeted to the hotel industry. “Consumer HUB™ leverages Medallia’s powerful, easy-to-use technology to deliver key data our hotel clients need,” said Medallia’s VP of Market Research, Steve Earwaker. He added, “The battle for the consumer is enormously broad-based. Consumer HUB™ will help our clients observe their efforts on all fronts, giving them a complete picture of where they stand in the marketplace and how they got there.” Consumer HUB™ tracks usage, advertising, branding, market share, loyalty, and customer satisfaction for the hotel industry. If there is demand, Medallia plans to offer similar products to the other industries it serves.
About Medallia
Medallia (www.medallia.com), founded in 2001, provides enterprise feedback solutions to Global 2000 companies. More than 25,000 businesses and business units around the world use the Medallia system to track customer satisfaction. Medallia’s solutions enable companies to gather, monitor, and act on feedback from customers, partners, and employees. Customers include global hotel, financial services, retail, and high-tech companies. The company is headquartered in Menlo Park in Silicon Valley.
