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home » news » 2007
MEDALLIA IN THE NEWS » 2007
11/27/07: Hotel Satisfaction Scores on the Rise
MENLO PARK, CA—Hotel performance scores are increasing, well-known hotel brands are losing “mindshare” among customers, and a growing number of hotel brands are struggling with “lunch bag letdown,” the phenomenon that occurs when a guest’s positive impression of a brand is tarnished by an actual stay experience.
11/13/07: Medallia Broadens Relationship With Accor Hotels, Implements Service Outside US
MENLO PARK, CA—Medallia, Inc. today announced it has implemented customer satisfaction measurement solutions internationally for Accor Hotels, a global leader in hotels and tourism.
11/5/2007: Red Roof Inn Selects Medallia to Conduct Guest Satisfaction Surveys
COLUMBUS, OH—Red Roof Inn, an innovative leader in the economy lodging segment, announced today that it has contracted Medallia...for a new online guest satisfaction survey system. Red Roof Inn selected Medallia based on the company’s unparalleled response rates and its ability to compare Red Roof Inn’s guest feedback with competitors’.
10/23/2007: Medallia Best Practices Conference Highlights Customer Feedback Programs
MENLO PARK, CA—Research about customer satisfaction and loyalty was presented to a select group of participants at the recently concluded annual Best Practices Conference, hosted by Medallia, Inc.
9/25/2007: Medallia Promotes Juan Pablo Dellarroquelle to Vice President of Engineering
MENLO PARK, CA—Medallia Inc., the world’s leading provider of on-demand feedback solutions, today announced the promotion of Juan Pablo Dellarroquelle to Vice President of Engineering. Dellarroquelle will manage the global engineering operations of Medallia, which has offices in Menlo Park and Oslo.
7/17/2007: Medallia Named Carlson’s “Global Supplier of the Year”
MENLO PARK, CA—Carlson Hotels Worldwide, a global leader in the hotel industry, recently announced that it had named Medallia, Inc., the world’s leading provider of on-demand enterprise feedback solutions, as its “Global Supplier of the Year” for 2006.
6/7/2007: Medallia Names Russell Haswell Vice President of Sales
MENLO PARK, CA—Medallia Inc., the world’s leading provider of on-demand feedback solutions, today announced that Russell Haswell has joined the company as Vice President of Sales.
6/6/2007: The Family of Orange Lake Resorts Partners with Medallia
ORLANDO, FL—The Family of Orange Lake Resorts has selected Medallia, a leading provider of web-based, customer satisfaction tracking solutions, the companies jointly announced today.
5/3/2007: Medallia Announces Venue of 2007 Best Practices Conference
MENLO PARK, CA—Medallia Inc. today announced that it would host its 2007 Best Practices Conference for the hospitality industry from September 12-14 at The Cloister Resort in Sea Island, GA.
4/3/2007: Medallia Names Elizabeth Carducci to New Position as Vice President of Client Services—Hospitality
MENLO PARK, CA—Medallia Inc., a leading provider of on-demand feedback solutions to service industries including hospitality, fitness, retail, health care, high technology, and financial services, today announced that Elizabeth Carducci had been named Vice President of Client Services - Hospitality and would head the Company's new Hospitality Practice Group.
3/21/2007: Medallia Announces 2007 Paid Internship Program
MENLO PARK, CA—Medallia Inc. today announced for the third consecutive year that it would be offering compensated internships for programmers…Interns will have the choice of working in either Menlo Park or Oslo for the length of their 8 to 10-week internships, which begin June 18, 2007.
Hilton’s Director of Syndicated Customer Research Talks About Medallia
Stephen Hardenburg, Director of Syndicated Customer Research for all the Hilton brands, recently gave an interview about Hilton’s guest surveying program.
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