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When “Selective Service” Means Superior Service
DALLAS, TX—June 20, 2005—At La Quinta and Baymont hotels…we recently installed the Medallia Alerts program, a quick-response mechanism that triggers an immediate alert to a general manager when a guest complaint or evaluation rises to a certain level—and then allows our regional and corporate management to quickly record the resolution of the problem for tracking and evaluation purposes. Should the GM (General Manager) fail to act promptly to close the issue, within three days, the system automatically escalates the complaint to the level of regional vice president, franchise service director, or corporate guest assistance for remediation. Read full article at hospitalitynet.org.
About Medallia
Medallia (www.medallia.com), founded in 2001, provides enterprise feedback solutions to Global 2000 companies. More than 25,000 businesses and business units around the world use the Medallia system to track customer satisfaction. Medallia’s solutions enable companies to gather, monitor, and act on feedback from customers, partners, and employees. Customers include global hotel, financial services, retail, and high-tech companies. The company is headquartered in Menlo Park in Silicon Valley.
