News

Trendwest Selects Medallia as Agency of Record for Customer Feedback Measurement

MENLO PARK, CA–October 4, 2006—Trendwest Resorts, Inc., the developer and marketer of the world’s third-largest vacation ownership program, recently chose Medallia to run its customer satisfaction tracking program.

Trendwest is one of the newest additions to the brand portfolio of Wyndham Vacation Ownership (WVO), the world’s largest vacation ownership company, with more than 140 resort properties in North America and the South Pacific and more than 750,000 owners. Trendwest is the second WVO brand to run Medallia: Fairfield Resorts implemented Medallia in 2005.

“Trendwest had been using a comment card system,” said Medallia vice president Steve Earwaker. “Medallia’s unparalleled technology made Trendwest’s decision to migrate from their old program an easy one.”

About Medallia

Medallia (www.medallia.com), the global leader in SaaS customer experience and enterprise feedback management, provides solutions to Global 2000 companies. More than 50,000 businesses and business units around the world use the Medallia system to track customer satisfaction. Medallia’s solutions enable companies to gather, monitor, and act on feedback from customers, partners, and employees. Customers include global financial services, retail, high-tech, business-to-business, and hotel companies. The company is headquartered in Silicon Valley.

For more information about Medallia’s Customer Feedback Management services or platform, visit www.medallia.com.